Windows 10: Services & subscriptions not showing current subscription

The main issue with the Services & subscriptions website is that it does not show correct information. The Credit card shows no linked Subscriptions/orders, I know I have linked subscriptions. in Microsoft, Account: "Order history" does show correct information in "Manage your payments"including on Windows 11 settings > account Are they replacing the website with Windows 11 Account in the Settings through the Operating system only?

:)

 

How to Cancel my subscription?

Hello, Patricia Thornberg

Welcome to Microsoft Community.

Based on your description, it seems that you need to cancel the subscription of the current account, I'm not sure which service you are subscribed to, since the community only provides technical support at the software level, involving the cancellation of Microsoft services, such as Microsoft 365 or Xbox subscription.

Here some general steps to cancel a subscription on your Microsoft account:

1. View this website ->Cancel your Microsoft subscription - Microsoft Support and click the cancel Microsoft 365 or cancel Xbox.
   
2. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription.
   
3. Find your subscription and select Manage.
   
4. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).
   
5. Scroll through and follow the instructions on the page to proceed with cancellation.
   

• Or you could contact the online staff to Contact - Microsoft Support
  
• Type your issues like Cancel my subscription > Get help
  
• Click the contact support below and select the category of Other Product and Cancel my subscription
  
• Now you will get a new windows of Chat with a support agent in your web browser
  

Hope it helps! If any update, welcome to share with us.

Best regards,



Chandy |Microsoft Community Support Specialist

 

my subscriptions

Cancel or turn off recurring billing for a Microsoft subscription:

Cancel your Microsoft subscription - Microsoft Support

1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It's important to use that account.
   
2. Find your subscription and select Manage.
   

 

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