Windows 10: Setting up limited account for elderly parent

Unfortunately, my parent fell for a technical support scam and allowed a scammer to install remote access software on their Windows 11 Home version laptop. Not knowing the extent of what other things they might have done or installed I elected to factory reset the laptop not keeping any files and erasing the drive I had wanted to do fresh install via USB but unfortunately had to abandon that idea when laptop HD could not be found via install program and even trying to load drivers from windows\system32 folder did not work. After reset and Windows reinstall and updated I ran both Defender ful

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Time Limits not working Windows 10 ~ Parental Controls

Hi Kovac,



Thanks for sharing your concern on Microsoft Community.

I suggest you to remove the child account from the family safety account, add it again and then try setting the limitation on the child account.

Follow the below steps:

Step 1: To remove the child account follow to the below steps:

a. Sign in to https://familysafety.microsoft.com using the parent
account.

b. Click theoption Manage the list of family members, it is located on the bottom part of the page.

c. Select all child account and click the Remove button and it will prompt you to confirm the action.

d. Click Remove button again to update the changes and it will automatically sign you out in Family Safety website.



Step 2: To add child account with the family safety account and set the limitation, refer to the below.

Refer to the below link:

Getting started with Microsoft Family Safety - Microsoft Support

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Parental Settings

Hi
Anngelique,

To better assist you with your concern, please follow troubleshooting steps on how to remove parental controls below:

• Go to the Control Panel from the Windows Start menu.
• Click User Accounts.
• Click Parental Controls.
• Click on your account photo.
• Choose Parental control off.

The steps provided works only if the user account has full access to the PC.

Let us know if you have other concerns.

 

I can't use certain features on Forza Horizon 3 due to parental control.

Hi,

If you're using a child account, there are certain limitations imposed on your Xbox account. This could be the reasons as to why you can't access certain features on the game. To resolve this issue, you need to manage the privacy and online safety settings
of your child account by using the parent account associated to it. To give you an idea, only the parent account is eligible to manage the privacy and online safety settings of the child account. To get started, kindly perform the following steps:

• Sign in the parent account on this link.
• Select the Child account.
• Make the changes that you need on the privacy and online safety settings.

Let us know with the result after performing the suggested solution above.