Windows 10: Setting Up MS Mail: Can Send, But Not Receive ?

Discus and support Setting Up MS Mail: Can Send, But Not Receive ? in Windows 10 Support to solve the problem; Hello, Not too sharp with this, so please bear with me. Trying to set up the Microsoft Mail on a pc running W10. Have never used this MS Mail before.... Discussion in 'Windows 10 Support' started by Robert11, Jul 17, 2018.

  1. Robert11 Win User

    Setting Up MS Mail: Can Send, But Not Receive ?


    Hello,

    Not too sharp with this, so please bear with me.

    Trying to set up the Microsoft Mail on a pc running W10.
    Have never used this MS Mail before.

    Funny, but I can send msgs with it just fine.

    But it receives nothing.
    I tested it out by sending a msg to myself from it (it came thru on my iPhone, only),
    and also by sending from my iPhone.

    So, sending seems to work, but nothing received in the Inbox, apparently.

    What am I, as usual, doing wrong or missing ?
    Sr. Citien now, so real specific and detailed instructions would be appreciated.

    Thanks,
    Bob

    :)
     
    Robert11, Jul 17, 2018
    #1
  2. Pavan_N Win User

    Unable to send mails from Mail app (held in Outbox)

    Hi Barrie,

    Thank you for updating.

    Do you have stable internet connection?

    I suggest you to check the date and time setting in your computer.

    Please follow the below steps and check.


    • Click on the Date and time at the right bottom corner of your screen.

    • Click on Date and time settings and click on
      Change date and time format on right pane.
    Also try to access mail through browser and check if you are able to send and receive mail. Do check if you have seamless internet access.

    Do try the steps suggested and check the status of the issue. Thank you.
     
    Pavan_N, Jul 17, 2018
    #2
  3. Attention required message under email account, cannot send and receive mail from a linked account

    Hi Sharon,

    You might not been able to send or receive an email due to a misconfigured account settings. For us to isolate the issue, we would like to ask the following questions below:

    • Which application or program are you using to access your email?
    • Have you encountered any error message?
    • What troubleshooting steps have you done so far?

    If you are using the Windows 10 Mail app, we suggest that you remove your email account and re-add it.

    We will wait for your response.
     
    Janeane Cru, Jul 17, 2018
    #3
  4. CMOORE100 Win User

    Setting Up MS Mail: Can Send, But Not Receive ?

    How to stop Win 10 with Outlook sending attachments as Winmail.dat


    WIN 10 (64 bit) with OUTLOOK 2016 send E-Mails which some recipients are unable to open or read.


    The problem most commonly encountered, to judge from many internet pleas for help, is that normal e-mail messages are sent and received satisfactorily but attachments – whatever their file extensions – are sometimes apparently not sent or not openable. There are also reports that some e-mail main texts are apparently not sent or not openable. This note is based specifically on WIN 10(64) plus OUTLOOK 2016, but my extensive reading for a solution has revealed that other WIN / OUTLOOK issue combinations also give rise to the same or similar problem. It may therefore well be possible that the following actions will also be of assistance with these.
    The root problem is that OUTLOOK sometimes encodes messages and/or attachments as WINMAIL.dat files and sends these. Many non-MS mail programs can not recognise and/or open these. WINMAIL.dat is a format used in times past for sending Rich Text Format (RTF) messages. I am uncertain why MS persists with this heritage I have found in limited testing that some ISPs seem to receive OUTLOOK attachments OK (because these are sent as their original files with “normal” extensions) whereas another ISP appears to prompt their conversion to WINMAIL.dat and then can not open them. I have, by the way, eliminated any possibility that the problem stems from my receiving computer. My accounts are of the “web based” type and I can open my E-mail boxes by web access direct to the ISP.
    My testing (not comprehensive) has shown that when OUTLOOK is used to send attachments to a Gmail.com account they are received OK but when the exact same attachments are sent to a BTInternet.com they are received as WINMAIL.dat encoded files. It is thus doubly unsatisfactory in that one can not rely on the receipt of attachments sometimes, but not always.
    Here are the 3 steps I took :- 1.. Modify the registry to inhibit generation of Winmail.dat files. To do this a.. Open program REGEDIT (Windows key plus R) b.. Go to Computer/ HKEY_CURRENT_USER/ SOFTWARE/Microsoft/Office/16.0/Outlook/Preferences c.. Create a new DWORD(32bit) called Disable TNEF
    d.. Enter a value of 1 ie.0x00000001 (1) e.. Exit Regedit 2.. Set up OUTLOOK so as NOT to send messages in RTF format. a.. Open OUTLOOK b.. At top left SLCk the blue FILE tab. File page opens.
    c.. In list at LHS SLCk OPTIONS. d.. From OPTIONS find and SLCk MAIL. e.. In MAIL option scroll down to COMPOSE MESSAGES f.. Find CHANGE EDITING SETTINGS g.. Select PLAIN TEXT format option in box. (HTML option may also be OK but RICH TEXT FORMAT – RTF – must NOT be selected). h.. Close the MAIL options page(s).
    3.. Set up OUTLOOK not to auto-complete addressees and empty the auto complete cache. a.. Open OUTLOOK b.. At top left SLCk the blue FILE tab. File page opens. c.. In list at LHS SLCk OPTIONS. d.. From OPTIONS find and SLCk MAIL. e.. In MAIL option scroll down to COMPOSE MESSAGES
    f.. Select SEND MESSAGES section. g. UNCHECK box labelled “Use auto complete list to suggest names when typing To/cc/bcc lines”. h.. Find and SLCk the “Empty auto complete list” i.. SLCk YES in response to “ARE YOU SURE” pop-up box j.. There is no apparent response to step i. k.. Close OUTLOOK mail option page(s). l.. For good measure re-start the PC.

    Notes : i.. At step 3e with OUTLOOK 2013 scroll to SENDING MESSAGES section. ii.. In OUTLOOK 2003 and 2007 for procedure section 2 : iia.. Access OPTIONS from the tools menu iib.. Click MAIL FORMAT tab iic.. Click INTERNET FORMAT iid. Under Outlook Rich Text Options click either Convert to HTML format or Convert to Plain Text format. Get rid of any reference to RTF.
    iii. This note is written based on Win 10(64bit) plus Outlook 2016. Other OS/Outlook versions may vary in function and detail.
    iv.. Some versions of OUTLOOK provide for the message sending format to be varied between addressees in the address book. To check for this each address book entry needs to be examined from its PROPERTIES values. These should be opened and set to HTML or PLAIN TEXT and never RTF (or TNEF). v.. With my problem the solution was achieved after step 3. It appears that the auto-complete cache “remembers” previous settings and hence it needs to be deleted.
    vi.. Step 3 was the vital action and was kindly contributed by Caledon Ken at TEN FORUMS I will mark the thread as resolved after further evaluation, but am highly optimistic. .
     
    CMOORE100, Jul 17, 2018
    #4
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Setting Up MS Mail: Can Send, But Not Receive ?

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