Windows 10: Settings crash when testing Bose 700 Headphones microphone

I have paired my Bose Noise Cancelling Headphones 700 with windows. Detecting the device went fine both for Playback and Recording. When playing sounds from my pc it does so without any issue. The trouble starts once I try the microphone.In the sound test of windows settings. Once I click the start test button, the settings screen becomes unresponsive until I switch off the headphones. Any application trying to access sounds is unable to do so while the settings are unresponsive.The same happens when I try to access the microphone via other applications, this includes Control Panel Sound Recor

:)

 

mute bluetooth headphones

I'm not to sure how to fix this problem but on Bose forum I found a post with your same device and similar issue

NC700 Microphone Mute Doesn't Work Properly - Bose Community - 219826


Solved: NC 700 does not mute - Bose Community - 223142

 

Bose wireless headphones not recognized.

Remove headphones from Device Manager

Sometimes there might be issues with Bose Bluetooth headphones on Windows 10, but users reported that this issue can be fixed simply by removing your headphones from Device Manager. To do that, follow these steps:

Press Windows Key + X and choose Device Manager from the list.

device-manager

Locate your headphones in Device Manager, right click them and choose Uninstall.

uninstall-driver

After you’ve deleted Bose headphones from Device Manager, they should appear as headphones in Bluetooth devices list. Try pairing your PC with Bose headphones, but if the pairing doesn’t work you’ll need to delete the headphones’ memory. To do that, follow
these steps:

On your Bose headphones slide the Power button up to the Bluetooth symbol and hold it there for 10 seconds.

Now headphones should appear in the Bluetooth devices list, and you’ll be able to connect them to your PC.

Some users are suggesting that you don’t need to delete the device from Device Manager, you just have to delete the headphones’ memory by following the instructions above.

Solution 2 – Uninstall your audio driver and install the latest audio driver

If you’re using wired Bose headphones, you might want to try removing your audio driver in order to fix any potential issues. To remove an audio driver, just go to Device Manager, locate your audio driver, right click it and choose Uninstall. After uninstalling
the audio driver, it’s recommended to go to your motherboard or sound card manufacturer’s website and download the latest audio driver.

Few users also suggest installing audio drivers by using the compatibility mode. To do that, follow these steps:

Locate the audio driver setup file and right click it. Choose Properties

Navigate to Compatibility tab and check Run this program in compatibility mode for.

Select one of the previous versions of Windows, for example Windows 7, and click Apply and OK to save changes.

Run the setup file and install the latest audio drivers.

Use a Bluetooth adapter / update your Bluetooth drivers

Problems with Bose headphones can be caused by Bluetooth drivers, so make sure that they are up to date before connecting Bose Bluetooth headphones. If you have the latest drivers, but the problem still persists, you might want to use a Bluetooth adapter. Users
reported that after buying a Bluetooth adapter and installing the necessary drivers the issue was resolved. While buying a Bluetooth adapter, make sure to choose one that comes with with a driver CD in order to avoid any further Bluetooth issues.

 

Bose QC 35 II microphone not detected in Window 10

Hi



I have the same issues with this
post but the solution is not working for me. I can hear audio fine but Windows is not recognising the QC 35 II microphone so I can't use them for video conferences.

• I'm running Windows 1909.
• I've run Bose update and everything is up to date.
• I've unpaid the headphones, uninstalled the Bluetooth drivers (Bose QC35 II, Bose QC35 II Avrcp Transport, and Bluetooth LE Generic Attribute Service), restarted the PC and re-paired
• I've checked Microphone Privacy (so that apps can access the microphone).

And it still doesn't work. Apparently it is an issue with the drivers which began in August 2019 with a Windows update. The headphones work fine on my Mac so I'm confident it is a windows driver issue. There are many other posts with similar issues.



How can I fix this?