Windows 10: "Settings" > "Personalization" settings window frozen??

Hey Forum Folke,

Having a problem with Windows (so what else is new?) I'm trying to change my wallpaper/desktop background images into a slideshow format. Went to "Settings" > "Personalization" and clicked on the wallpaper settings, and tried to select the folder where I had downloaded a bunch of .jpg images of the Utah desert, and it wouldn't display any files at all. Backed out, opened up File Explorer, looked at the folder, and sure enough, they're all in there. Went back to "Settings" > "Personalize", and I suddenly find that "Settings" > "Personalization" is totally unresponsive. If I click on it, absolutely nothing happens; the entire "Settings" window ignores me. If I blow out then back in and type "Wallpaper" into the input field, and click on any of the three items offered, the whole window freezes up again. Oddly enough, it DOES use the wallpaper .jpg files I wanted it to use in the first place; must be that when I was there the first time, when it didn't like the folder I showed it, it changed the setting anyway, and now it's working as the settings were already at (slideshow, change every 1 minute)... but I can't get in to make any other changes now. All the other "Settings" selections work, only "Personalization" doesn't... and if I click on it anyway, then NONE of the others will subsequently work; have to close it and re-open it to get them working... and still "Personalization" isn't working. It's dead, Jim!

System specs are: Dell Inspiron 5755, Win 10 Home version 1909, AMD A8 quad-core (AMD A8-7410 APU), 8 Gb RAM, AMD Radeon R5 graphics.

:)

 

Settings/Personalization

Hi,

We suggest that you follow the steps below to put your settings back to default and see if it helps.

• Right-click your mouse on your desktop.
• Click on Personalize.
• Select Colors.
• Click on High contrast settings.
• From the drop-down menu, select None.
• Click Apply.
• Reboot the PC for the changes to take effect.

Let us know the result.

 

Cannot access 'Background' or 'Personalization' Windows settings

ISSUES

1. Accessing 'Personalization' from Windows settings screen
   I open Settings and click Personalization from the available options. I can open all the other options, but for this one, nothing happens. Once I click on it, the window 'freezes' and I can't do anything but close it. I can continue with other work away from the Window. Sometimes, after a period of time, when I hover over the Settings window, the cursor is shown as the 'I'm busy loading something circle'. I've left it for hours and nothing else happens.
2. Opening Background from the Themes and related settings page menu
   The Themes and related settings page takes a few seconds to open. I can click on any of the options and amend them except the Background option. It just 'freezes' as above and the only option I have is to close the window.
3. Window freezes when opening Background settings from Search box
   When I click Background settings from the search options, the Settings window opens (blue with a white gear cog icon) and then nothing else happens - it's 'frozen' as above.
4. Cannot open Personalize by right-clicking the desktop
   When I right-click the desktop and choose Personalize, the Settings window opens (blue with a white gear cog icon) and then nothing else happens - it's 'frozen' as above.

RELATED INFO
It might be relevant that I've recently had and resolved an issue with Windows where my keyboard was not being recognised in the search bar, the calculator and other Windows Modern Apps. I resolved it by closing down Cortana in the Task Manager and running C:\Windows\system32\ctfmon.exe. I've rebooted several times since. Sometimes when I reboot the issue comes back and I have to do the fixes again.

WHAT I'VE TRIED
Rebooting
Full Sophos scan (nothing found)
Running the following (nothing found)

• sfc /scannow
• DISM.exe /Online /Cleanup-image /Scanhealth
• DISM.exe /Online /Cleanup-image /Restorehealth

Hoping someone can help!

 

Sound card amplification settings

Yeah unfortunately ASUS and Realtek are not stepping up and fixing this it seems. Wherever I see such problems mentioned on forums some users are suggesting just uninstalling the Realtek driver and using the Windows audio driver.