Windows 10: Settings > Power & sleep > Desktop wakes up after 2 seconds

I have a 2-day old Windows 10 desktop. Everything works great except the Power & sleep feature in Settings.


The desktop goes to sleep at the assigned time I have it set for, but then wakes up 2 seconds later.


I have tried all the troubleshooting steps Support has given me (except editing the Registry). One Specialist even remotely updated my OS to the latest version of Windows 10 (a 2-day old computer didn't have it already). I was assured that this would work because others with the same issue reported that it did work. Not for me.


My previous desktop (which I used on the same day I installed my new one) worked fine with my keyboard and mouse, so they weren't "waking up" my computer after it went to sleep. I also want my keyboard and mouse to be able to wake up the computer when I manually put the computer to sleep.


Is there any other method that I can try? I really don't want to have to exchange this just for a Power & sleep issue.


Thank you!

:)

 

Windows 10 Power Options Sleep mode does not wake

Hi,

By pressing any key on the keyboard, clicking the mouse button, or opening the lid (if using a laptop), you should be able to wake up your computer from sleep. If you are having trouble doing such, we suggest that you perform the following to automatically
restore your power settings:

• Click Start > Settings > System.
• Go to Power & sleep, then click Additional power settings.
• Click the Change plan settings under your power plan.
• Click Restore default settings for this plan.
• Click Yes to confirm.

We also recommend that you run the Power troubleshooter by following the steps below:

• Type Troubleshooting in Cortana, the search box on your task bar.
• Click on View All on the left panel.
• Click Power, then follow the on screen instructions.

This is an built-in tool which will help you find and fix issue that pertains to your power or hardware settings.

Update us if the steps above helped you in resolving your concern.

 

Will not wake from sleep

Hi,

Thank you for keeping us posted.

I would suggest you to try the steps below to open the power troubleshooter

1. Press Windows key + R to open the run command.

2. Type control and press enter to open control panel.

3. Type troubleshooting in the control panel search box.

4. On the left side, click on "troubleshooting".

5. Click "view all" on the left pane.

6. Run the power troubleshooter.

To make sure your devices are set to wake the computer up, I would suggest you to follow the steps below:

• 
  1. Press Windows key + R
  
  2. Type devmgmt.msc and press enter.
  
  3. Expand keyboard, it will display your keyboard, right click and go to properties.
  
  4. Select Power management.
  
  5. Check Allow this device to wake the computer.
  

Let us know the result.

 

wake from sleep issue in windows 10

Hi,

Thank you for posting your reply. Apologize for the delay in response.

I suggest you to check which devices are configured to wake up the computer from sleep by following the steps below:

• Right click on Start icon and select Command Prompt (Admin).
• Type the command line below:

Powercfg /devicequery wake_armed

3. Check if the devices (Keyboard, Mouse, Ethernet cable) are listed.

If the system is not going to sleep and going to Hybernate, the only option to wake up is to press the Power button.

Hope the information is helpful.