Windows 10: Several BSOD, first Kernel Failure Security check, on new laptop

Discus and support Several BSOD, first Kernel Failure Security check, on new laptop in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi everybody! I need some help since I'm not getting anywhere on my own. I've had several different error messages, but non of them are followed with... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Delfos, Nov 7, 2015.

  1. Delfos Win User

    Several BSOD, first Kernel Failure Security check, on new laptop


    Hi everybody! I need some help since I'm not getting anywhere on my own.
    I've had several different error messages, but non of them are followed with any specifications about where the error is being generated.
    In chronological order:
    Kernel Failure security check (Two times at random moments, until I tried to fix it, then the next errors at startup)
    System Service exception
    System Thread excetion not handled
    Kmode exception not handled

    The last two are now being displayed alternately every time I start the computer, until the advanced startup kicks in.
    I've been trying every step I founded online and it hasn't worked.
    I checked for errors in the memory and drives, and also runned a complete antivirus scan and a malware scan (Panda Free Anivirus 2016 and Malwarebytes), everything came out clean.

    I am guessing that's something to do with faulty or corrupt drivers, since it works fine when is started on Safe Mode.
    Safe mode with Network, for some reason, won't enable the WiFi, and I don't have any other way to connect to the internet, so I can't let it check the drivers on it's own.
    I have tried downloading all the drivers in Acer's oficial page, but some are the same version or older than the ones I have installed. Others won't let me install them because the Windows Installer services is not enabled.

    I have tried to repairing the installation and restarting it, but it throws an error message and does nothing. The next step for me it would be to return it to factory with windows 8.1, but I don't want to ignore an error that could appear again in the future, or that could get worse.

    So please, I need some help! I have bought this laptop less than a month ago.

    Attachment 46836

    :)
     
    Delfos, Nov 7, 2015
    #1
  2. dougmckoy Win User

    Kernel security check failure BSOD, when I open Photoshop CC

    brand new computer with windows 10 pre-installed

    every time I open Photoshop CC...

    BSOD

    why?

    OP - Kernel security check failure
     
    dougmckoy, Nov 7, 2015
    #2
  3. Blue screen of death windows 10

    I got a new cup a couple of weeks ago, and have been getting the bsod since. Most of the time it's kernel security check failure, but there is others too. I also got a new mouse
     
    TylerQuinlan, Nov 7, 2015
    #3
  4. axe0 New Member

    Several BSOD, first Kernel Failure Security check, on new laptop

    Hi Delfos,

    Before we proceed, you are required to remove every crack and the cracked software.
    Forum rules
     
    axe0, Nov 7, 2015
    #4
  5. Delfos Win User
    Ok, since I last posted here I was able to restart the OS, thus deleting all programs.
    Doing this has removed all BSODs so far.
    I had a little trouble at first with the wifi, but uninstalling the network wireless driver forced it to update and has worked fine.
    I've tried to update all possible drivers (all that I could find at least). I'm posting now because I was running memtestx86 (it took like 20 hours), and now has finished it's 8 passes (I just followed advice given in other threads. I know it's not the most adviceable thing to do, but I had to try to recover the laptop and check it status). It came out clean.
    I yet have to test disk integrity, but I have the feeling the issue has been fixed.
    I am attaching a new report.

    Attachment 47072
     
    Delfos, Nov 8, 2015
    #5
  6. axe0 New Member
    The new zip is missing a few files, try uploading the zip again.
     
    axe0, Nov 8, 2015
    #6
  7. Delfos Win User
    How about there? I'm going to download SeaTools to check the hardrive if that's ok.

    Attachment 47159
     
    Delfos, Nov 8, 2015
    #7
  8. Delfos Win User

    Several BSOD, first Kernel Failure Security check, on new laptop

    I don't know if it's better to double post or not when there are news.
    SeaTools long analysis came out OK, no errors. Same with the SSD.
    What's the next step to ensure everything is ok?
     
    Delfos, Nov 9, 2015
    #8
  9. axe0 New Member
    I'll need a couple of hours to analyse the crashes, please have patience and don't do anything in rush. I am home within the couple of hours.
     
    axe0, Nov 9, 2015
    #9
  10. axe0 New Member
    Please check {windows partition}\windows\minidump and check if there are any dump files saved.
    The zip is empty of dump files.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
     
  11. Delfos Win User
    It wasn't configured for minidumps, although I think I saw a Minidump folder before doing the clean install.
    I don't know if the dump ddata on the first post is any good to you.

    Thanks!
     
    Delfos, Nov 9, 2015
    #11
  12. axe0 New Member
    They do, but some dumps are corrupted
    Please disable driver verifier
    • Open an admin command prompt
    • Enter "verifier/reset" (without quotes)

    It seems they all agree with each other as the cause.
    A driver from Panda has been flagged
    Code: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {80000003, fffff80073bdaa08, ffffd00021628100, 0} *** WARNING: Unable to verify timestamp for PSINFile.sys *** ERROR: Module load completed but symbols could not be loaded for PSINFile.sys Probably caused by : PSINFile.sys ( PSINFile+6a69 ) Followup: MachineOwner 4: kd> lmvm PSINFile start end module name fffff801`43ac0000 fffff801`43ae0000 PSINFile T (no symbols) Loaded symbol image file: PSINFile.sys Image path: \SystemRoot\system32\DRIVERS\PSINFile.sys Image name: PSINFile.sys Timestamp: Thu Jul 16 20:09:31 2015 (55A7F35B) CheckSum: 00026591 ImageSize: 00020000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] But when I look at the old drivers, I notice 1 driver that may be from another AV.
    Are you using more then 1 Anti-Virus programs?
    Code: kisknl Thu May 23 17:56:48 2013 (519e3c40) kisknl.sys LMDriver Tue Jul 16 20:58:57 2013 (51e597f1) LMDriver.sys RadioShim Tue Jul 16 20:58:57 2013 (51e597f1) RadioShim.sys TeeDriverx64 Mon Feb 03 21:24:40 2014 (52effb08) TeeDriverx64.sys iwdbus Thu Mar 13 22:59:14 2014 (53222a32) iwdbus.sys[/quote]
     
  13. Delfos Win User

    Several BSOD, first Kernel Failure Security check, on new laptop

    Weird! No I'm not, not before or after the clean install.
    Should I replace Panda for another antivirus?
     
    Delfos, Nov 9, 2015
    #13
  14. axe0 New Member
    I recommend it while troubleshooting yes.
    Best is to use Windows Defender as it is the most stable.
     
  15. Delfos Win User
    Done! I'll await for furthter instructions, thanks!!
     
    Delfos, Nov 9, 2015
    #15
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Several BSOD, first Kernel Failure Security check, on new laptop

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