Windows 10: Sharing videos and files - follow all online suggestions - still not sorted issue?

I wish to share files with a person. When I add their name in the drop down details, I get Windows cannot access their details? I have so much to share with so many individual people BEFORE I release on other apps, and I cannot share easily with anyone? Please help, been on Microsoft's on line chat with robot, then as no answer was offered to talk to somebody, then that service not available only telephone or the community can help. Great if someone can help me in the community, I pay Microsoft for subscriptions and they are too busy there end to help with my service, good to be that busy I guess. Cannot share Microsoft documents, excel any other then to myself, on that app either, I have a subscription for. Ay suggestions please? thank you. It may be something on laptop that needs adjusting. Also outlook keeps not recognising my passowrds and not retrieving my mail due to this. Help please as been doing this all morning to no avail

:)

 

Windows 10 Sharing Issue

Hi Ennycloe,

There are several reasons why does other computers are unable to access your file from Windows 10. To make sure where this issue is coming from, we suggest that you run the built-in HomeGroup troubleshooter. Kindly follow the steps below:

• Type troubleshooting on the Windows search box.
• Click on View all which is located on the left pane.
• Choose Home group and then Shared Folders.
• Follow the on screen steps.

Let us know the results from the troubleshooter.

 

SHARING FILES WITH WINDOWS 7

Hello,

Thank you for writing to Microsoft Community Forums.

• Have you made any changes on your PC?
• Did you perform any Windows update recently?
• Are you connected to Domain network?

I suggest you to try the below steps and check if that helps.

1. To share files over file explorer refer the following
   
   article.
2. Refer article for
   file sharing over a network.

Hope it helps.

Let us know if you got the help you needed by clicking, Yes or No.

Sandeep Kumar M

Microsoft Community - Moderator

 

video issues

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

• 
  For a better understanding of the issue, let me know if the issue occurs with all videos or any specific videos (File type)?
  
• 
  What is the make and model of the computer?
  

I would suggest you to try the below steps and check if it helps:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

If the issue still persist I suggest you to uninstall and reinstall display drivers in compatibility mode and check if it helps:

Step 1: Uninstall the Display driver from Device Manager.

Follow the steps to uninstall the Display driver.

• Press Windows Key + X and then click Device Manger.
• Search for Display Adapters and expand it.
• Right click on the Microsoft Basic Display Adapters and select Uninstall.
• Follow the prompt and restart the computer.

Step 2: Install the Display driver in compatibility mode:

a. Right click on the setup file of the driver and select
Properties

b. Select Compatibility Tab

c. Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list

d. Let the driver to install and then check the functionality.

Hope this information helps and let us know the status of the issue we will be glad to help you.