Windows 10: Shift Key is "ACTING" like its stuck - Can not use the Number Pad also

The Shift lock on my laptop is acting up or perhaps Windows 10?

Basically the caps lock is reversed:


I have contacted the Microsoft chat support team prior with this case prior.


With the following:

Caps Lock On: lowercase
CAPS LOCK OFF: UPPERCASE
The numkeys '1 2 3 4 5' changed to '! @ # $ % ^ & * ( )'​

This occurs at random times.​

The shift lock problem occurs at the Windows 10 login screen when Windows starts, so then I must select "Forgot Password" after waiting a bit the screen loads, clicked on the 'X' and everything is back to normal (Caps Lock works and along with the both number pad.)


Sticky / Filter / Toggle keys are turned off.

Tried installing and uninstalling the Keyboard also Mice and other pointing devices and installing from the Lenovo site to no avail.



My Laptop: Lenovo

- DirectX 12: Detects No Input Problems


Details for the Keyboard as per the Device Manager:

Device Types: Keyboard:

Manufacturer: (Standard keyboards)

Location: plugged into keyboard port

Device Status: This device is working properly.


Driver Files:

C:\WINDOWS\system32\DRIVERS\i8042prt.sys

Provider: Micrsoft Corporation

File Version: 10.0.17134.1 (WinBuild. 160101.0800)

Copyright: Microsoft Corporation. All rights reserved.

Digital Signer: Microsoft Windows


C:\WINDOWS\system32\DRIVERS\kbdclass.sys

Provider: Micrsoft Corporation

File Version: 10.0.17134.1 (WinBuild. 160101.0800)

Copyright: Microsoft Corporation. All rights reserved.

Digital Signer: Microsoft Windows


C:\WINDOWS\system32\DRIVERS\SynTP.sys

Provider: Synaptics Incorporated

File Version: 19.3.10.38 09May17

Copyright: Copyright (C) Synaptics Incorporated 1996 - 2017

Digital Signer: Microsoft Windows Hardware Compatibility


The Keyboard Troubleshooter: Start / Settings / Update & Security / Troubleshoot / Keyboard

Says: "No changes or update were necessary."


The Detailed Information report:

Keyboard
Publisher details
Potential issues that were checked
Text Services Framework is not running
Text Services Framework is not running
Text services such as input method editor, handwriting recognition, and speech recognition depend on Text Services Framework.

Issue not present

Potential issues that were checked
Detection details
Text Services Framework is not running
Issue not present
Text services such as input method editor, handwriting recognition, and speech recognition depend on Text Services Framework.
Publisher details


Keyboard
Find and fix problems with your computer's keyboard settings.
Package Version:
1.0
Publisher:
Microsoft Windows
Keyboard
Find and fix problems with your computer's keyboard settings.
Package Version:
1.0
Publisher:
Microsoft Corporation


This is highly annoying and frustrating to say the least and I hopeful that the community can share some insights to rectify this experience.

:)

 

shift key acting like it's stuck, ctrl and num keys don't work

Hi janieneh,

There's a possibility that the keyboard issue that you're experiencing may be due to having an outdated driver or could be a software conflict. However, there's also a chance that sticky keys may have been enabled on your laptop. Before we try to troubleshoot
the software side, please try the following workarounds and see if one on the list addresses the problem:

• Turning off Sticky Keys.
  • If this feature is turned on, then have it turned off. Just navigate to
    Settings > Ease of access > Keyboard > Sticky Keys, then toggle it
    Off.
• Holding down both Shift keys.
  • Press and hold down both Shift keys at the same time for 4 to 5 seconds.
• Perform full shutdown
  • To perform a full shutdown, click the Windows key > Power Icon > Shutdown. Once computer is off, press the power button to boot it up.

Please let me know if the issue persists after performing the steps above by replying to this thread. This way, I'll get notified and respond back to you as soon as I can.

Regards.

 

key 10 pad numbers -

key 10 pad numbers - not working is their some kinda toggle key??? besides num lock.

our office got these keyboards for us and we have had all kinds of "weird" little issues... like this -- we are not happy with these keyboards.

anyone got any suggestions....

 

shift key acting like it's stuck, ctrl and num keys don't work

hi, so i did not use my laptop for around three weeks, finally turned it on today and was able to log in fine but after a few minutes i noticed something was off (clicking on icons on taskbar would launch a new window) and after googling around, i noticed
all the symptoms: all caps lock, taskbar icons would open a new window, clicking on a desktop icon would select several icons, were the shift key acting like it's being pressed (even though it wasn't and it's not physically stuck since i can press it down
no problems), my ctrl key isnt working either and neither is my number keys. i resarted it and when i got to the log in screen, i couldn't type in my pin, password wouldn't work either since i have numbers in it.

ease of access button won't work from the log in screen (it just won't pop up) and the only way i could log in, i noticed, was by clicking 'i forgot my pin' and then it will take me to a new window asking me to type in my password (onscreen keyboard and
ease of access works in this window), closing it and for some reason i type in my pin after that and the number keys work. i get to my desktop and everything seems to work fine for about a few seconds, then goes back to the whole 'shift key being pressed'
situation.

tried the onscreen keyboard on my desktop and sometimes it would work, like typing in my onedrive login details, but other times, like typing on my chrome browser or on notepad, it's all caps and i can't type numbers, even if i click 'shift' off (like it
types all caps on the browser but 'shift' is off, other times when i click the onscreen keyboard to type the shift key is colored blue, and that means it's pressed). ran a scan on my antivirus, ran keyboard troubleshooter, ran malwarebytes and they all came
up clean. tried toggling off sticky keys, etc and pressing the 'shift' key several times, and all other quick fixes i found, and nope, nothing worked. also updated windows and restarted but still the same.

like i said, its a laptop so i dont have an extra keyboard to plug in and i don't really want to spend money buying a usb keyboard only to find out it having the same problem. i'm not sure if it's a hardware issue since it does work fine for a few seconds
after logging in. having a hard time running sfc since i can't press the '/' key and i'm wondering if i should just reset my pc (while keeping all the files)? i don't have a problem doing that (apart from theanxiety

inducing 4 hours waiting for it to reset) since i don't really have much programs in it that i can't reinstall and all my files are backed up. i also reset it before to fix a display problem.

oh, i also play borderlands 2 in it, which does use the shift key a lot but, i dont really play that it much and this laptop is just about a year old, never spilled anything on it (i use a liquid lcd cleaner on a rag and i'm very careful about not getting
any liquids on it at all), would go for periods of time without being used so its not like its being overused. the last time i used the laptop there were no issues at all.

so yeah, what i'd like to know is could it be hardware? or will resetting my pc hopefully fix it? or is there another fix that i don't know about and could try? thanks in advance!

specs:

asus x550z

amd fx 7500 (up to 3.1ghz)

8GB RAM

amd radeon dual graphics (r7 and m260dx)

1TB HDD

windows 10