Windows 10: Shift + Restart is not launching Recovery Mode. What do I do next to factory reset my...

My password reset and pin are not correct. The challenge questions are not responding to my answers. I can log into my Microsoft account online but not on my Surface Pro Laptop. Shift + Restart is not launching me into Recovery Mode. How do I reset the Surface Pro?

:)

 

Factory Reset Win 7 (without disc)

Download an ISO of the Avira AV boot CD, burn it on your own computer, and then boot from that CD on your mom's computer and run a cleanup.

Seriously, you should just download a Windows disc and format the laptop. Best and easiest course of action.

"Information:
Many Toshiba laptops come with the factory software recovery image stored in a special (hidden) area on the hard disk. From this special hidden image, you can restore your computer to its factory-fresh software condition by following these steps:

To restore the original factory software image on your computer follow these steps:

• Make sure the computer is turned off ("Shut-down" from the Windows Start menu)
• Remove any peripherals such an external mouse, keyboard, monitor, USB flash drive etc.
• Make sure the AC Adapter is plugged in and working.
• Press and hold down the 0 (zero) key on the keyboard while powering on the computer. Release it when the recovery warning screen appears.
• If the recovery process offers a choice of Operating Systems, select the appropriate one for you.
• A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten.
• Click Yes to continue.
• When the Toshiba Recovery Wizard opens select "Recovery of Factory Software" or the appropriate option for your needs.
• Continue to follow the directions restarting as necessary.

Please note that the process may vary slightly from machine to machine, that you may be asked to insert disks (multi-disk packages) and that the process may take one to two hours to complete. The recovery process will require you to restart your computer several times.

As you use the recovery process you will have several options. One of these may be to create a custom size partition. Follow the directions on screen for this and other options as prompted. When in doubt, it's usually best to accept the default, or pre-selected option."

If you are incapable, or uncomfortable with following any of the recommendations on how to restore the laptop, then I recommend you take it to your local IT guy and ask him to do it for you. Sometimes the best of us have to visit a ripoff merchant to get something fixed, or even just tested...

 

Factory Reset Win 7 (without disc)

This was the answer! Thank you so much! I love this forums!

 

Can’t restart in safe mode

Good day all! I have an issue that prevents Windows 11 (22H2 22621.1194) from fully loading in normal mode. When I follow the steps for Safe Mode:

1. At the login screen, hold down the shift key and press the Power Button then Restart to make it enter Recovery Environment.
   
2. Now please select Troubleshoot > Select Advanced options > Select Startup Settings then Click Restart.
   
3. However, I do not get the startup options menu - the computer just starts back up like in normal mode.
   

Any suggestions?