Windows 10: Should I unplug my portable hard drive or any other externals before resetting windows 10...

I really just want a yes or no or if it’s okay to leave them in.

submitted by /u/Vanniladestoryer
[link] [comments]

:)

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.

 

Samsung M3 portable hard drive not getting recognised on Windows 10.

Hi,

Thank you for your response with the current status of the issue.

To assist you better, please provide us the below information

• Have you tried to uninstall and reinstall the external hard drive on the computer?
• Are you logged into the Administrator Account while assigning the driver letter to the external hard drive?

I recommend you to follow the steps below to update all the pending Windows updates and also try to reinstall the hard drive driver in the Device Manager. Check if it helps.

Step 1: I suggest you to update all the pending Windows updates in the computer and check if it helps.

1. Click on Start Menu.

2. Then select Settings.

3. Choose Update & security >
Windows Update >Check for updates. Install any available updates and restart your PC if required.

Step 2: I recommend you to uninstall and reinstall the Hard drive as suggested in the previous post. Also you can run Hardware and Device troubleshooter.

Step 3: Then try to boot the computer in safe mode and check if the hard drive is getting recgonized in it or not.

Start your PC in safe mode in Windows 10:

Start your PC in safe mode in Windows 10

Please get back to us with an update on issue in connecting External hard drive into Windows 10, we will be happy to help.

Thank you.

 

Portable hard drive and windows 10

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with connecting
portable hard drive in Windows 10.
I will surely help you to fix this issue.

To understand the issue better, I would need more information from your end.

• 
  Is the hard drive getting detected on the computer?
  
• 
  Do you face any issue while using other USB devices?
  

This issue could have occurred due to these reasons:

1. Missing Windows Update.

2. USB port is damaged.

3. Damaged hardware.

Try the steps listed here:

Method 1:

I suggest you to run hardware troubleshooter and check if it helps.

a) Press Windows Key.

b) Type Troubleshooting in the search box and hit
Enter.

c) Click on Hardware and sound.

d) Click on Hardware and device and follow the on-screen instructions.

Method 2:

If the issue persists, I suggest you to install all the available Windows Updates and also latest chipset driver from the computer manufacturer website. You may also try connecting the hard drive to a different USB port.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.