Windows 10: shut down of laptop by Microsoft

Discus and support shut down of laptop by Microsoft in Windows 10 BSOD Crashes and Debugging to solve the problem; I received a message on my laptop screen that said "Thread stuck in device driver." Microsoft then shutdown & restarted laptop. Can anyone tell me... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by MariellenMcCarthy, Aug 11, 2018.

  1. shut down of laptop by Microsoft


    I received a message on my laptop screen that said "Thread stuck in device driver." Microsoft then shutdown & restarted laptop. Can anyone tell me what that message means?

    :)
     
    MariellenMcCarthy, Aug 11, 2018
    #1
  2. Louie Del Win User

    My laptop keeps shutting down after 30sec

    Hi Andie,

    To help us figure out what can cause your laptop to shut down after 30 seconds and the appropriate troubleshooting steps, we’d like to clarify the following:

    • Have you made any recent updates on your device?
    • When you said “to bring up Microsoft desk”, are you pertaining to your Microsoft account?
    • What troubleshooting steps have you done so far to resolve your concern?

    We'll be waiting for your response.
     
    Louie Del, Aug 11, 2018
    #2
  3. n-ster Win User
    n-ster, Aug 11, 2018
    #3
  4. shut down of laptop by Microsoft

    Laptop won't shut down

    Hi Muhammad,

    Most of the time, the issue regarding a device that won't shut down properly may be caused by a system conflict after an update or that there are some incompatibility issues. To assist you with this concern, we recommend that you run the troubleshooter.
    To do this, kindly follow the steps listed below:

    • Type troubleshooting in the Search bar and press
      Enter.
    • Click on View all on the left-side of the page.
    • Click on each category below then follow the on-screen prompt to run the troubleshooter:
    • Background Intelligent Transfer Service
    • Hardware and Devices
    • Power
    • Windows Update
    Note: Make sure that you restart your PC after running the troubleshooter for each category.

    Let us know how it goes after performing the suggested steps.
     
    Eileen Gal, Aug 11, 2018
    #4
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shut down of laptop by Microsoft

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