Windows 10: shut down

My laptop is not shutting down nor the cursor is moving from its place. Task manager is also not opening now how should I shut down

:)

 

PC wont shut down, using start menu > shut down.

My computer restarts if I shut down from the start menu.

If I shut it down from the sign out > shut down however, it shuts down properly and doesn't restart.

So my question is.

What's wrong with my start menu > shut down?

Is the the button itself?

It's funny how the sign out > shut down does it's job. But the start menu doesn't and just restarts my computer.

I've tried fixing it in many ways, I figured it was a power issue. I messed with my power and sleep and such options, even regedit and other areas.

Nothing helped.

I don't spot any errors or device problems. My updates are fine and I don't have any blue screens or anything. It's just the shut down command on the start menu that keeps restarting my computer.

What I've been doing is start menu > shut down. Once it restarts I go to the shut down in the sign in screen and it shuts down.

But I've just decided to not hurt my computer anymore and go to sign out> shut down since.

I'll repeat once more.

My computer wont shut down using start menu > shut down. It restarts.

My computer shuts down, if i use start menu > sign out > shut down. Then it shuts down properly and wont restart.

What's the problem?

 

Can't shut down my Dell Laptop (intel) with Shut Down button.

I fixed this on Windows 10 Pro 1709 in a new system by going into the BIOS and changing the Boot order.

I have all SSDs in my system but the boot SSD drive appeared twice with a Windows Boot manager as the first name.

So I changed the Windows boot manager located on my Boot drive to the second drive and the boot drive (the same drive I know this is confusing) as the first boot choice.

Don't ask me why this worked, but it did!

Onward!

 

parth patel,

Welcome to the forum!

Shutdown your computer by pressing the power button. You may have to press it for 10-15 seconds.

Next, let's give the following a whirl...

We are going to boot the PC into Safe Mode. Be aware that when you boot into Safe Mode, you are only able to sign in with your password!

Start the computer.
Press the Windows key and the R key at the same time.
This opens the Run box
In the Open area, type: msconfig
Press: OK

In the System Configuration console, select the Boot tab
Check the box for: Safe boot
Make sure Minimal is also ticked.
Press the OK button

When asked if you want to Restart now or wait until later, Restart now
The restart takes you into Safe Mode.

In Safe Mode, open up msconfig the same way as before.
On the Boot tab uncheck: Safe boot
Press the OK button
When asked if you want to Restart now or >>Exit without Restart<< Select this one

Now, go to the Start button, select: Power > Shutdown
Does it Shutdown?

If so, you may have a program that is causing the issue, or an update hiccup.
Post back what happens, and we will take it from there.

 

Thank u I m back with my normal way but can i get to know what would be the problem

 

parth patel,

Good!! Can you tell us what worked?

As far as the cause for the problem, as previously mentioned, a program may causing the issue, or an update, which may have worked itself out. There may be other reasons, unbeknownst to us.

If a program installed on the computer is the cause, unfortunately, this may happen again.