Windows 10: Shutdown from the start menu perform a reset on the laptop

Hi I don't know how this problem appear, because I didn't install anything, I didn't update the windows 10 but it has the last updates, I didn't plug any external storage, also I have Kaspersky. When I shutdown from the start menu and from other ways like alt+f4, the laptop do a fast reset. it shows "shutting down" loader and after a few second play "login sound" and then shows the login page. The only ways I can turn off the laptop are "shutdown /s /f /t 0" or "holding shift + shutdown". I have a video that uploaded into my google drive. https://drive.google.com/file/d/1JLoxqVL2rNlenxe1R1

:)

 

Lost my Start Menu on Win 10 laptop

Hi Sherry,

To troubleshoot your concern, we suggest that you perform the steps in the support article below:

• Troubleshoot problems opening the Start menu or Cortana.
  

Let us know if you need further help.

Regards.

 

missing icons in start menu

Hi Wickiwizard,

It is possible that the icon of your apps in Start menu is missing due to a corrupted system files. To provide you the accurate resolution, kindly answer the following questions:

• Have you made any recent changes prior to this issue?
• Does this happen only with icons in Start menu?
• What troubleshooting steps you've done so far?

Meanwhile, we suggest that you perform the steps in this
article on how to troubleshoot problems with Start menu or Cortana.

If the issue still persists, we recommend that you follow the suggestion shared by
Meliton Dec on this thread.
The given troubleshooting steps will help repair or reset not only missing apps but also lost icon.

Keep us posted if you need additional help.

 

Laptop no longer charging since Windows 10 update

If the laptop works without the battery then charger is functioning correctly. Take a cloth with a bit of rubbing alcohol on it (or some on-the-go alcohol swabs), and clean the metal contacts that connect your battery to your laptop.

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.