Windows 10: shutdown, Kernel-Power ID 41

Hi!


Hope you are all well and safe.


My PC shutdowns randomly when I'm watching videos, and sometimes when I'm just working.

I only use the PC to work and watch videos -- not YouTube, just Netflix or using VLC.

I don't overclock, I don't play games. It is a work PC.

I already checked/updated drivers, turned fast startup off, ran chkdsk.


The dump, MSInfo and system specifications are already in OneDrive.

It is not blue screen, its all black, with the sound still on, then eventually stops and I restart the pc.


Event viewer:

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."


Can someone help me with these errors?

Thank you,

Vanessa

:)

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Is this issue specific while playing a particular game?
   
3. Which edition of Windows are you currently using?
   

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel
Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on Windows
Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

KERNEL-POWER ID :41 WINDOWS 10

I am serious problem in my new LAPTOP ASUS because of sudden shutdown that reports in eventlog KERNEL-POWER ID :41. There is no correction of this error in MICROSOFT WINDOWS and I dont know how to fix this.Please help urgent.

See below the urgency of this POWERFAILURE in a new LAPTOP!!!!!!

Crítico 24/12/2017 00:01:18 Kernel-Power
41 (63)

Crítico 23/12/2017 23:56:09 Kernel-Power 41
(63)

Crítico 23/12/2017 23:38:50 Kernel-Power 41
(63)

Crítico 23/12/2017 23:34:18 Kernel-Power 41
(63)

Crítico 23/12/2017 22:14:48 Kernel-Power 41
(63)

Crítico 23/12/2017 21:42:57 Kernel-Power 41
(63)

Crítico 23/12/2017 13:41:00 Kernel-Power 41
(63)

Crítico 23/12/2017 12:04:11 Kernel-Power 41
(63)

Crítico 23/12/2017 01:04:20 Kernel-Power 41
(63)

Moved from: Windows / Windows 10 / Windows update, recovery, & backup

 

KERNEL-POWER ID :41 WINDOWS 10

The error is caused when computer is powered off without doing a proper Windows shutdown.

You mention that you can only run the laptop on the power plug. That suggests a bad battery. Try this tip and see what it says about your battery

https://www.groovypost.com/howto/generate-batte...

If it is a bad batter, and the computer is still under warranty, back to the manufacturer for a fix.

Since this is a power issue, do you recall the computer shutting off unexpectedly. You don't mention that happening. Make sure the plug is connected properly at both ends, ie unplug and replug it. If you are using an extension cord, try a different one.

Here are some more things to check for:

http://windowsreport.com/kernel-power-41-error-...

https://support.microsoft.com/en-us/help/202850...

http://www.tomshardware.com/faq/id-3128570/fix-...