Windows 10: Shutting Down when supposed to sleep

For the past 3 weeks, I close my computer and it shuts down when I want it to sleep. I am not telling it to do this, it does this automatically. I thought a recent update would fix it, but the problem has not been resolved.



What steps should I take?

:)

 

Windows 10 upgrade, when I hit sleep the computer shuts down after a while instead of sleep

Thanks. I had already done those steps and it didn't help. I still have the shut down issue after it sleeps for a while. Any other Suggestions?

 

SHUT DOWN / SLEEP FUNCTIONS NOT WORKING

Hi Mo,



Welcome to Microsoft Community.

I understand your concern. I will do my best to fix the issue.



To assist you better, please provide us more information.

• 
  What is the model number of the laptop?
  
• When you say ‘’trying 4 options to enable a shut down’’ which option do you exactly refer to? Are you using any third party software to shut down the computer?

Meanwhile, let’s try simple troubleshooting steps on sleep mode issue and check if this helps in resolving the issue.

Method 1

I recommend you to uninstall/reinstall the display adapter driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display adapter driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display adapter driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. If the display driver is not available for Windows 10, try installing the available driver in compatibility mode and check.

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope it helps. Keep posting us with the status we will be glad to help you.

 

Win 10 - constantly shutting down into sleep mode every 64 minutes even when in active use!

Hi Steve,

• Did you check by setting sleep mode option to never?

If not, I suggest you to follow the steps provided below and check if it helps.

• Navigate to Start>Settings>System>Power & sleep.
• In the right pane, select Never from the drop down list for
  Screen and Sleep.
• Close the dialog box and check for status.

Hope the information is helpful. Keep us posted on the status for further assistance.