Windows 10: Shutting my computer down with an update and it won’t shut down. I’m scared to unplug the...

Mouse, keyboard, and monitors are all off as well.

:)

 

I unplugged my computer to soon and now it won´t start up again?

Hi! so I have a question about something I did the other night. I was going to move my PC but before that, I had to shut it down. when choosing if I wanted to restart or shut down it said ``shut down and update´´. I pressed it and my computer went all quiet
and had shut down or so I thought. obviously, I had to unplug the computer to move it so I unplugged it as soon as it shut down but now when I try to start it, it just won´t start up.

Note that I have not been able to try and hold the power button since it doesn't work on my computer, reasons unknown.

 

Shut down as soon as I unplug power source

Hi Tesa,

Let us isolate your concern by providing us the following information:

• When you say "as soon as I unplug power source it shuts down", is it still initiating to shut down or it shuts down automatically?
• Are you getting any error messages? If yes, what is the error message?
• Were there any changes made on your computer prior to the update?

We look forward to your response.

 

Windows 10 Pro (fully updated) will not shut down properly

Hi Chayan,

I appreciate if you could answer few questions to narrow down to the issue.

• What is the make and model of the computer?
• How exactly are you shutting down the computer? Is it from Start menu?
• Did you try shutting down by pressing and holding the power button?
• Did you make any recent changes to the computer settings?
• Did you plug any external device to the computer?

I would like to inform you that it is bit difficult to pin point on the exact reason behind the issue unless we get the answers for the questions asked above.

As an initial troubleshooting step, I suggest you to press and hold the power button and check if the computer able to shut down completely.

If the issue persist try unplug plug the charger\power cord from the power source and check if the issue persists, this may also arise due to any fault in the power source.

If the above steps doesn’t work, I suggest you to check if the fast startup option is enabled.

• Access control panel by right clicking on the Start menu.
• Choose Power options.
• Select Choose what the power buttons do and check if it is enabled.(Disable it if enabled)

Please let us know if you are able to shut down the system properly after following the above steps. If the issue persists, please reply with the required information. We will be glad to assist.

Thank you.