Windows 10: Sign in Problems, and lost access to email

Hi I need to speak to a actual person at Microsoft. I have just purchased a new subscription for my laptop and then opened word and it asked me to enter my sign in details which I did, email password were both correct but then it says there is a error go to account.live.com which shows no help what so ever, I have tried to write what has been wrong to them and then they say I have lost access to my email. I have tryed calling the support number but it is just a computer and hangs up after its rant.

:)

 

W10 can connect to wider internet but cannot access web pages

I have an odd issue with my W10 laptop linked to Sky broadband in the UK via wifi using a Sky router. The effect is that while I can actually access the internet (I can send and receive emails using Outlook and can connect to other machines using TeamViewer) I cannot access any web site (Google, BBC etc). There is no specific error message, merely that the access request timed out and a suggestion that it may be to do with proxy. I have tried the following:

1. Other systems (W10 and ios) can access web sites using the same Sky router (therefore probably not a router problem)
2. I have sent and received emails using Outlook, so the broadband connection is working (probably not a Sky problem)
3. I have tried two different browsers (Firefox and Edge), no connection (not a browser problem)
4. I am using Windows Defender and have:
   1. Made sure that Firefox is in the list of allowed systems in its Firewall, no connection after a reboot
   2. Turned off the Firewall and tried again - no connection

My next step will be to re-install Windows, but has anyone got any other suggestions? Could it be some sort of virus (I have carried out a complete virus check using Defender) So - any suggestions?

 

Sent Emails lost

Hi Bruce,

Thank you for being a part of Windows 10.

I would require more information to help you better.

• How are you trying to access your Outlook account? Is it though Mail app or website?
• Did you check if the issue persists by accessing your account through Outlook.com website?

If your accessing your account through the Mail app then, I suggest you to follow the below steps to turn
Off and turn On the email sync settings.

• Open the Mail app and sign in to your account.
• Click on the gear icon (Settings) from the bottom left corner.
• Click on the Accounts under
  Settings.
• Click on your account and select Change settings.
• Click on the Change mailbox sync settings.
• Under the Sync options, try to Turn
  Off all the options and close the Mail app.
• Restart the system and follow Step 1 to Step 5 then, Turn
  On all the options under Sync options and check.

If the issue still persists then, I would recommend you to remove and reconfigure your account in the Mail app.

Hope the above information helps. Reply with necessary information and the result to help you further.

Thank you.

 

lost emails

Hi John,

If some of your emails were lost, it's possible that there's a synchronization issue, or they were accidentally deleted. For us to get a clearer picture of what's going on, please answer the following questions:

• Which email account are you referring to?
• Have you made any changes on your phone before this happened?
• Can you provide the troubleshooting steps that you're already tried?

We'll be waiting for your response.