Windows 10: Sign-In screen frozen on Wifi “Checking Network Requirements”

My laptop was stuck on the Checking Network Requirements screen, so I restarted it and when I started it back up the Wifi screen was still there but I’m signed out. I can’t click anything or push any keys. Can anyone help?

submitted by /u/Sir-Quaking
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:)

 

frozen screen

Hi Philip,

Thank you for your interest in Windows 10!

I understand your surface screen is frozen. In this case, I would suggest you to hard restart the tablet by pressing and holding the power button and restart the tablet. Check if the issue persists.

If the issue still exists, I would suggest you to try the following methods and check if the issue persists.

Method 1:

Try to run a System File Checker (SFC) scan to check for any file corruption.
SFC scan will scan for corrupt system files on the computer and repair them.

• Press Windows key + X, click Command Prompt (Admin).
• In the Command Prompt, type the following command, and then press ENTER:
  
  sfc /scannow

If the issue still exists, try the next method.

Method 2:

You may check the same issue with the new user account.

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

• Go to Settings.
• Choose Accounts and then select Other User Accounts towards the left.
• Select Add an Account.
• Enter a user name and hit Next.
• Click on Finish.
• Sign out from the current Account and Log into the new account.
• Check if issue persists.

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

 

During wifi connection, the hosts sign-on screen fails to appear.

Are you using Internet Explorer? If yes, try to reset the Internet Explorer settings.

If you are referring to Sign-on screen to connect to a Wifi network, we suggest that you delete or forget the network and access it again. See instructions below:

• Click the Network icon on the lower-right corner of the screen
• Go to Network settings.
• Select Manage Wifi settings.
• Under Manage known networks, click the network you want to delete.
• Click Forget. The wireless network profile will be deleted.

Let us know the result.

 

wifi network recconnects automatically to another wifi network.............

Hi,

Do not worry we will help you with this issue.

I suggest you to uncheck the option to automatically connect to the network (networkprofile~), try to remove the connection by choosing forget connection and check if it helps.

Try the troubleshooting steps below and check if it helps.

Step 1: Run Network Adapter troubleshooter

Network Adapter troubleshooter find and fix the problems with wireless and other Network Adapter.

• Click on Start; in the start search type
  Troubleshooter and hit Enter.
• In the left pane, click onView all.
• Click on Network Adapter Troubleshooter.
• Select Advance and click on
  Run as Administrator.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.

Step 2: If you are able to find the drivers in Device Manager, check for the device status.

Follow:

• Press Windows + X keys from the keyboard, click on
  Device Manager.
• Expand Network Adapter, right click on the driver.
• Click on Properties and check the
  device status.

Step 3: I suggest you to update the network adapter driver from device manager.

Follow the below steps:

• Press Windows key + x key on your keyboard.
• Select Device manager.
• Expand Network adapters. Right-click on the device and click
  Update Driver Software.
• Restart the computer and check if the issue persists.

Refer to the article by Andre Da Costa about:
How to: Install and Update drivers in Windows 10 and check if it helps.

Hope it helps. Get back to us with an updated status of accessing the Wi-Fi network for further assistance.

Thank you.