Windows 10: Signin screen only shows "other users" and I cannot signin, safe mode also expects bitlock...

Discus and support Signin screen only shows "other users" and I cannot signin, safe mode also expects bitlock... in Windows Hello & Lockscreen to solve the problem; So basically I got some updates and after my laptop restarted I got only a sign in with "other user" and two input fields, email and password. my... Discussion in 'Windows Hello & Lockscreen' started by KhaledAlkhatib1, Nov 15, 2020.

  1. KHALEDALKHATIB1
    KhaledAlkhatib1 Win User

    Signin screen only shows "other users" and I cannot signin, safe mode also expects bitlock...


    So basically I got some updates and after my laptop restarted I got only a sign in with "other user" and two input fields, email and password.

    my email and password didn't work in there, even though I was able to sign in to my microsoft account from another machine.



    I did a lot of researching and it seems that I have to go to safe mode and fix the users, however, each time I try to go to safe mode windows expect me to enter my bitlock recovery key

    which i didn't set up at all, I even followed the link displayed in there to how to get it and my microsoft account says that no bitlock keys found.

    I tried to get the key via CMD using the command manage-bde -protector C: -get but there was no password displayed in the output as well.

    also my secure boot is enabled by default in the BIOS.



    what am I supposed to do?

    laptop is asus vivobook tp412f

    :)
     
    KhaledAlkhatib1, Nov 15, 2020
    #1
Thema:

Signin screen only shows "other users" and I cannot signin, safe mode also expects bitlock...

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