Windows 10: Signing in - kids account needs PIN set up

We have a new surface pro. I started to set it up for my 12 year sons account - as a child account. It has Face ID set up now but we hadn’t set up a PIN. Now we can’t log in. We start with his face or password and it asks for my adult email and password which works for approval. But then we get stuck in a loop as it says it needs to set up a PIN but we can’t figure out how or where to set it up as we can’t get in to anything? So we can’t access it at all.

:)

 

Another Desktop User's PIN Can Unlock My Windows Store Account (While My Own Pin Doesn't Work)

I have reset both PINs, and also Repaired and Reset the Microsoft Store app. The issue persists. Apologies if I was being unclear, here is a more specific description.

Issue: There is a bug with Windows Hello when logging an 'additional user' into the Microsoft store under a 'primary user's' desktop account.

Symptoms: When the 'additional user' attempts to log into the Microsoft store (under the 'primary user's' desktop account), Windows Hello will incorrectly only validate the 'additional user' with the 'primary user' PIN. THIS IS A BUG.

Steps to reproduce:

1. Power on Computer
   
2. Log Kids' Microsoft Account (standard user permissions) into Windows 10 desktop, using their Windows Hello PIN.
   
3. Open Microsoft Store App
   
4. Sign out Kids' Microsoft Account from Microsoft Store.
   
5. Sign in Parents Microsoft Account (Admin Permissions) to Microsoft Store
   
   • Select "Sign in". ("Let's get you Signed in" menu pops up)
     
   • Select "Microsoft Account" (Under "Use a Different Account")
     
   • Select "Continue"
     
   • Enter Parent's Microsoft Email account, click "Next"
     
   • Enter Parent's password, click "sign in"
     
   • "Use Windows Hello With Your Account" menu pops up
     
   • Click "OK"
     
   • "Making sure its you" PIN menu pops up
     
     • Menu clearly says "We need to verify the identity for" <Parent's Microsoft Email>.
       
   • Enter Parent's Microsoft PIN
     
6. BUG! Parents Microsoft Account PIN will fail to verify the Parent's Microsoft Email in the "Making Sure its you" Windows Security Menu.
   
7. BUG! Enter Kids Microsoft account PIN under Parent's Microsoft Email verification and it validates the identity. Parent's Account is now logged into Microsoft Store, validated with kid's PIN.
   
   Note: Once the Parent's account is validated with the Microsoft Store App, the email and password step is no longer required. Thus, the Kids account can simply sign into the Parents account in the Microsoft Store with the Kids PIN (HUGE Security flaw).
   
   Note2: My current work around for security, is to remove the Parent Account from Settings->Accounts-> 'Accounts used by other Apps' from the Kid's desktop. This forces the initial Microsoft Store sign on which requires parents user name and password (as listed in Step 5). This is only a workaround, due to the PIN bug.
   

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.

 

Account Pin -not sign in pin

Thank you for the clarification, Marcos. Please provide more information by answering the following:

• May I know if your child has his own Microsoft account?
• Is he using his own Microsoft account to log in to the PC (PC where you want to install the game - let's name it PC 2) or is he using a local account?
• Is it a standard user account or an account with admin rights?
• If your child does not have a Microsoft account, whose account is logged in to PC 2? Is it your own Microsoft account?
• Which Windows edition is it? Is it Windows Home or Pro?

Sorry about the list of questions. However, knowing these details will help us figure this out.

Please note that the Windows Store Licensing Model allows you to install apps across a number of devices and users. Windows 10 Store apps will be limited to 10 device installs using the same Microsoft account. However, before you can actually share
your apps, there are a few things you need to do first.

If you are logged in to PC 2 using your own Microsoft account and not a local account, you will be asked to enter the PIN you set up for PC 2.





You mentioned that you have created a PIN but it's not helping. Are you getting an error when entering the PIN? If so, can you send a screenshot of the error? If you are certain that you're using the correct PIN, I suggest deleting
everything within the NGC folder and try to add a new PIN. Deleting this folder often resolves PIN issues in Windows 10. Please follow these steps:

1. Open File Explorer and browse to this location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
2. Delete everything within that folder. To do so, you must be logged in as an administrator.
3. Go to Settings > Accounts > Sign-in Options.
4. Click Add a PIN and add a new PIN for your account.

If you continue to have this issue even after performing the above steps, please reply to this thread. The system will notify me so I can get back to you and provide you more answers.