Windows 10: Signing in to one of three users on my computer, screen goes black. Both other users OK.

When signing in to one of the three users on my laptop the screen goes black after I enter the PIN. Both other users are operating as normal. Any Ideas Folks?

:)

 

Screen goes black

Hi Kris,

It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages when it turns black?
• Have you tried checking if the sleep mode is turned on/off?
• What troubleshooting steps have you done so far?

Meanwhile, we recommend that you perform the steps in this
article to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

Let us know if you need further assistance.

 

OTHER user sign in screen

I own a Hp laptop running Windows 10, this morning I was in a rush so instead of closing down I shut the lid. Several hours I returned to the laptop to sign in but instead of my normal sign in screen I am greeted with Other user screen asking for the username
and password, below that it says sign into LAPTOP - 7D9RQ1H1 How do I sign in to another domain? Type domain name\domain username to sign in to another domain. Type LAPTOP-7d9rq1H1\local username to sign in to this Pc only (not a domain)

The screen keeps going black and the continually brings up the other user sign in screen and then goes black again? I am the only user and as such I am at a loss as to how to fix this problem?

 

User not appearing on sign in screen

Hi,

There's a possibility that the computer is set not to display all the user accounts. In order to show all the user accounts, you may follow these steps:

1. Press Windows key + X from the keyboard.

2. Select Computer Management option from the list.

3. Select Local Users and Groups option from the left panel.

4. Then double click on Users folder from the left panel.

5. From there you will find all the users listed.

6. If you find an arrow mark facing towards down with that user account then, those user accounts are disabled.

7. You may have to enable those accounts manually.

8. Right click on those accounts and select Properties option.

9. Select General tab.

10. Remove the check mark next to account is disabled option.

11. Click Apply then OK to save the changes.

12. Now try to sign out from the current user account.

13. Restart the computer and check if all the user accounts are listed.

Keep us posted and we'll be willing to assist you further.