Windows 10: Simultaneous keys are not working properly

Hello, I am facing a problem that I cannot categorize properly. I cannot established whether there is a problem with my keyboard or with my Operating System.The problem is that pressing Ctrl + Shift + <KEY> on the left size of the keyboard does not work, but pressing Ctrl + <KEY> or Shift + <KEY> works properly. Also, on the right side of the keyboard, Ctrl + Shift + <KEY> works. Also, left Shift with the keys Z, B, N does not work, but the keys z, b, n pressed individually work. On the right side, Shift with the keys Q, ", X, C, V, M, <, >, ? does not work, but t

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HP 15-r029wm Notebook PC windows 10 keyboard not working properly

Hi,

I realize that the keyboard is not working properly. I will try to help you with this issue.

• 
  Did you make any changes to the PC prior to this issue?
  

Suggest you to plug in an external keyboard to check if that helps.

Follow these steps to launch the On-screen keyboard:

• 
  Press Windows key + R to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Keep us informed to help you further.

Thank you.

 

Certain keys on the keyboard are not working properly.

Hi Russell,

Thank you for posting your question in the Microsoft Community.

I understand that certain keys on the keyboard are not working properly on the pc. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the pc prior to this issue?
  
• 
  Have you installed all pending updates on the pc?
  
• 
  Have you performed a full pc virus scan on the system recently?
  

Suggest you to launch the on-screen keyboard to check if the issue persists.

Follow these steps to launch the On-screen keyboard:

• 
  Press “Windows key + R” to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Also suggest you to install any pending Windows updates on the pc to check if that helps.
Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Further, you may also boot the computer in a clean boot state and check if the issue persists. When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the system.
These programs may include antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically.

How to troubleshoot a problem by performing a clean boot in Windows: (Applies to Windows 10)
How to perform a clean boot in Windows

Note: After you have finished troubleshooting, follow the steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

Keep us informed to help you further.

 

Windows 10 function keys not working properly

Hi Brianna,

I suggest you to Uninstall and Reinstall the Keyboard Drivers and see if it helps.

Step 1: Uninstall the Keyboard Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Keyboard from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove
  the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer manufacturer’s website and search for the latest Windows 10 drivers available for the Keyboard and then install it by following the instructions given in the website.

Hope this helps.

Thank you.