Windows 10: Since 2020 people are relating blank/black screen opening files with Windows Photo app and...

It's 2024 and i'm facing this **** problem opening photos from network drives/folders. When will you finally provide a **** fix, Microsoft? NONE of solutions provided fixed NOTHING.

:)

 

Photos App opens with blank / black screen

Photos App open with blank / black screen. Just started recently and is sporadic. I have re-installed, still does it, and it is sporadic .. not clear if its associated w/ file size, type, or whatever. The app open with a black screen (I have dark mode on).
I have to close and reopen image then comes up. Files on are on desktop. Windows 10 on a high-end Dell.

 

Photos and Camera apps broken

My MS Photos app is no longer displaying photos, or videos. If I double click on any JPG the Photos app opens but displays a blank white screen. If I try to reset the app from Settings/Troubleshooting I also get a blank white screen when I select the Photos app. If I right-click on a JPG in File Explorer and select the "Open with" menu option the process freezes before opening the list of apps. I need to kill the Explorer process in Task Manager to recover it. If I capture a video using the MS Camera app I can see it in the "Collection" list when I open the Photos app, but the thumbnail is grey and the video does not play back when I click on it - I just get a blank white screen. I'm running Windows 10 Pro 21H1 - OS Build 19043.1706. Any idea how I can fix this?

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator