Windows 10: Since Microsoft Edge was installed my printer will not print from PC. It scans and copies...

Since Microsoft Edge was installed my printer will not print from PC. It scans and copies to print but not from PC. I understand that this is a common feature and very disconcerting for such a major issue to be created by Microsoft. Please help prior to changing to MAC PC

:)

 

Can't "Scan To" from printer. Please help!

The scenenario is the following:

We have multiple subnets in our network. One of them is the security one which is 10.224.2.xxx

Computer A is connected directly into it. Ethernet cable comes out of the wall and goes into her Intel NIC.

Computer B is also connected directly into it. However, ethernet cable comes out of the wall, goes into a dock and then through the USB cable, gets internet.

Computer C is connected to our wireless security network which is 10.224.4.xxx
This computer is allowed on the firewall to talk to 10.224.2.xxx

All three computer have Webroot SecureAnywhere installed. The printer is an EPSON Workforce WF-4640. IP is 10.224.2.122 / 255.255.254.0 / 10.224.2.1 gateway / no iPV6 / 192.168.50.18 & .19 are DNS's. Printer has static IP.

I proceeded to install the drivers on all three computers. Here is where the problem comes.

Computer A installs just fine. Finds the printer on the subnet and completes installation. I can print and scan FROM the computer. I can also scan FROM the printer. When I go to "Document Capture Pro", I can see scan to: COMPUTER A on the list.

Computer B also installs just fine. Finds the printer and completes the installation. I can print and scan FROM the computer, but I cannot scan FROM the printer. It just wont list COMPUTER B at all!. I tried plugging the ethernet cable directly into the laptop, but still, the printer will not show computer B in the scan to list.

Computer C the same story, but worse. I cannot finish the installation properly because it will not find the printer. It is obviously on a different subnet, but it will not let me type in the address so I just cancel the printer finder part. I manually go to control panel and adjust the IP parameters. Same thing, I can print and scan from the computer but cannot scan FROM the printer. It will not list Computer C in the list.

I have tripled checked the EPSON Scan software on each PC. Each has the IP parameters set properly. I have spent days installing and reinstalling drivers, but no luck. Printer has updated firmware. I tried disabling Windows firewall, nothing.
At first I wanted to think it was Webroot, since there is a review on Amazon from a guy that had the same problem, but using Norton. However, how come Computer A works just fine?
When I though it was the dock, I quickly found out it was not as explained in Computer B when I plugged it directly.

At this point, Im running out of ideas. Im not even sure where else to go.

 

Print from microsoft edge

Hi Genio,

Thank you for posting your query in Microsoft Community.

Let’s follow these steps and see if it fixes the issue:

Method 1: I suggest you to follow the steps below to print
documents in the Windows 10 Edge browser and check if it helps:

• 
  Once the document is open in Edge, press Ctrl+P or
  More actions button at the top last end of the browser.
  
• 
  Click Print as PDF button.
  
• 
  Check if the document prints as expected.
  

If the above steps did not work, try the next methods.

Method 2: I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• Right click on the start button.
• Click Control Panel.
• Select “Hardware and sound”.
• Next select Devices and printers.
• Right click on the device or printers which you need to troubleshoot and select
  troubleshoot and follow the onscreen instruction.

Hope this information helps. Reply with the status so that we could help you further.

Thank you.

 

my printer is not printing from the computer

Hi my printer can print copies but will not print directly from my computer? Tried all of the suggestions you had listed but it still is not printing unless I want a copy? HELP!

Theresa Gelchie