Windows 10: Since the last update, I cannot use my PIN in hello and have to boot using F11 key tap

Discus and support Since the last update, I cannot use my PIN in hello and have to boot using F11 key tap in Windows 10 Software and Apps to solve the problem; How do i fix this without losing my data?... Discussion in 'Windows 10 Software and Apps' started by Kevan Mitchell, Jan 3, 2024.

  1. KEVAN MITCHELL
    Kevan Mitchell Win User

    Since the last update, I cannot use my PIN in hello and have to boot using F11 key tap


    How do i fix this without losing my data?

    :)
     
    Kevan Mitchell, Jan 3, 2024
    #1
  2. ANNE ROS
    Anne Ros Win User

    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Jan 3, 2024
    #2
  3. ADITYA_ROY
    Aditya_Roy Win User
    F11 does not work

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand the difficulties you are facing with the F11 key not working as it should be. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.



    • What is the Windows 10 version and Build installed? (Type
      winver in Windows search/Run command)
    • What is the make and model of the PC?
    • Did you try F11 along with FN key on the keyboard?
    • Was there a major change or an update on your system, prior to which you weren't facing this issue?
    • Are you trying to use F11 for full screen function or any other function?


    However, we would suggest you to perform these steps.



    Uninstall and Reinstall the drivers.

    1. Press Windows + X, select
      Device Manager      .
    2. Expand Keyboard device.
    3. Right click on all the listed devices, then select
      Uninstall device.
    4. Check the box beside Delete the driver software for this device.
    5. Click Ok and restart the PC.
    6. Then check you still have the issue.


    We await your response.



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Jan 3, 2024
    #3
  4. MASTER METALLIAN
    Master Metallian Win User

    Since the last update, I cannot use my PIN in hello and have to boot using F11 key tap

    Re-Enable F11

    Aditya_Roy

    Replied on June 26, 2019

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand the difficulties you are facing with the F11 key not working as it should be. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.



    • What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
    • What is the make and model of the PC?
    • Did you try F11 along with FN key on the keyboard?
    • Was there a major change or an update on your system, prior to which you weren't facing this issue?
    • Are you trying to use F11 for full screen function or any other function?

    However, we would suggest you to perform these steps.



    Uninstall and Reinstall the drivers.

    1. Press Windows + X, select Device Manager.
    2. Expand Keyboard device.
    3. Right click on all the listed devices, then select Uninstall device.
    4. Check the box beside Delete the driver software for this device.
    5. Click Ok and restart the PC.
    6. Then check you still have the issue.

    We await your response.



    Aditya Roy

    Microsoft Community – Moderator

    THIS RESOLVED MY ISSUE! TY ADITYA!
     
    Master Metallian, Jan 3, 2024
    #4
Thema:

Since the last update, I cannot use my PIN in hello and have to boot using F11 key tap

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