Windows 10: SKETCHABLE PREMIUM - Cannot Download again from Microsoft Store

I purchased Sketchable Premium from the MS Store, after purchase u changed laptops, can't get to download again, only SKETCHABLE PLUS is availabe for PURCHASE, but i don't want to pay twice. I received the email showing that I purchased the product although i don't get the option to download the app. Next I will just ask for a refund unless you can fix this problem.

:)

 

Sketchable

I never said it was your problem at all.

I said "You should maybe report the app to Microsoft and the developers proper lack of a reason."

That sentence is obviously putting the blame on the developer, not you.

If you go to the Sketchable download page and scroll to the bottom, there is a link to report the app to Microsoft:

https://www.microsoft.com/en-us/p/sketchable/9w...

You can click in the list box and choose the type of problem, whether its poor performance or Misleading app.

Describe the problem in detail then send it to Microsoft who will get in touch with the developer who will certainly listen to Microsoft and fix the problem. Why? Because they don't want their app to be removed or demonetized.

 

Sketchable paint bucket

Hi AbbyReimer-Golden,

Sketchable is indeed an amazing app. To get support with their product, I suggest that you mail them by clicking the
Sketchable support link at the bottom part of the
Sketchable page.

Let us know if you need further assistance.

 

share on Sketchable

Hi Pam

According to their website:

Where does Sketchable save my files?

All journal file information is stored inside the application’s folders, managed by the operating system. Uninstalling Sketchable or resetting your PC will erase all data inside the application’s folders.

How can I Export my work?

Journals files (.sja) will save all layers, color pallet information, and canvas textures for each page. (These files (.sja) can only be read back into Sketchable)

.psd preserves layer information. (Sketchable does not read in .psd files)

.png, .jpg, .tif, and .dmp (exports flat images)

Source: https://siliconbenders.com/tutorials/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised
on the site before you decide to download and install it.