Windows 10: Skype/ Microsoft Store not working

Hello,


Since the windows 10 update all of my drivers and my apps have been deleted. I tried downloading Skype to my cpu once it downloaded, I tried opening the app and I keep getting an error " unable to connect please check your internet connection...."


I tried to download it from the Microsoft store and I keep getting this error : Code: 0x80131500



Please help.


Thanks

:)

 

Skype not downloading from windows 10 store

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Please provide us with additional information to understand the issue and assist you better:

• What is the exact error code that you receive while trying to download Skype from Windows Store?
• Is this issue confined only to Skype app?
• Were you able to access any other apps from Windows Store?

As this could be an issue Store, I suggest you to run Windows Store troubleshooter and check if it helps:

Method 1: As an initial step, I would suggest you to follow the below steps and see if the issue can be resolved.

• 
  Type troubleshooting in the
  Search area on the taskbar.
  
• 
  Click on View all on the left panel of the
  Troubleshooting Windows.
  
• 
  Select Windows store Apps.
  
• 
  Follow the on screen instruction.
  

Method 2: Clear the Store cache

You may try these steps to clear the Store cache and check if it helps:

• Press the "Windows + R" keys on the keyboard.
• Type "wsreset.exe" and press "Enter".
• Reboot the computer and then check the issues with the App.

Hope it helps. Kindly update the status of this issue, we will be happy to help you.

 

Microsoft Store is not working

Hi,

Thank you for responding.

Do let us know the exact issue you are facing in accessing the Windows Store?

Have you tried to reset the Windows Store as stated in the above response?

If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

Step 1: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

1. Press
Windows + X keys from the keyboard, click on Control Panel.

2. In the
Control Panel window, select Category and then select
Large icons.

3. Click on
Troubleshooting.

4. Click
View all and then click Windows Store Apps.

5. Click
Next and follow on-screen instructions.

Step 2: I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

• • • 
      

Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.

 

After 1809 upgrade unable to run Skype or Microsoft Store








I've not been able to find any mention of this problem with 1809 yet. I had no problem running the update. Tried turning firewall off - no help. Tried re-registering Store - no help. Needless to say my internet connection is fine. I also verified that both SKype and Windows Store are in the list of apps allowed through the Defender firewall.