Windows 10: Skype (Preview) - canot log in to Skype

Discus and support Skype (Preview) - canot log in to Skype in Windows 10 Software and Apps to solve the problem; Hello, two days ago a company I am starting to work for has created an account on Skype for me. The Skype email address is on their domain, and I... Discussion in 'Windows 10 Software and Apps' started by Roman Krejci, Apr 6, 2017.

  1. Skype (Preview) - canot log in to Skype


    Hello,
    two days ago a company I am starting to work for has created an account on Skype for me.
    The Skype email address is on their domain, and I entered password, pressed ENTER,
    account was created. I was able to get in on my Android device the next day (yesterday) and
    also by using Skype Preview on my office PC. So far so good. Today, however, when launching
    Skype Preview on my office PC Skype displayed my previously created list of contacts
    for a while, then got disconnected, and a message stated that something went wrong
    with my account (account temporarily disabled) and could I please go to accounts.live.com
    to fix the problem. The same appears on Skype app on my Android device. So I did, entered
    the Skype acount mail and Captcha and a code has been mailed to me, I entered it and changed
    the password and the message appeared that the password has been changed. OK.
    I tried to log-in to my Skype account again and the story started to repeat itself *Eek.
    Something went wrong with my account and could I please go to accounts.live.com.
    What the heck is going on here?

    Regards



    :)
     
    Roman Krejci, Apr 6, 2017
    #1

  2. Completely disable skype on startup?

    Hi,

    To help us determine the troubleshooting steps to resolve your Skype startup concern, we'd like to ask the following:

    • What is the make and model of the device that you're using to log in?
    • Are you trying to log in on Skype or on Skype preview?
    • Which Skype application is running on your initial startup?

    We're looking forward to your response. Tagged as pending on customer.
     
    Darwin Dim, Apr 6, 2017
    #2
  3. Completely disable skype on startup?

    If a Skype application is visible on background process under Task Manager, it's possible that one of your application is automatically signed in upon start up. To prevent this from happening, follow these steps:

    To disable start up on Skype

    • Open Skype application.
    • Select Tools.
    • Click on Options.
    • Select General settings.
    • Uncheck the Start Skype when I start Windows option.

    To log out of Skype preview

    • Open Skype preview.
    • Click your profile picture.
    • Select sign out.

    Note: You'll need to log back in if you wish to use either of the application.

    Let us know if you need further assistance regarding your Skype application.
     
    Darwin Dim, Apr 6, 2017
    #3
  4. Skype (Preview) - canot log in to Skype

    Hi Roman Krejci.

    As this is account was created by corporate and you are using one of their PC I would see their support group. Sounds like they didn't set the account up correctly or you are not entered into domain correct. That is where I would start.


    Ken
     
    Caledon Ken, Apr 9, 2017
    #4
  5. Hi Ken, the account was apparently set-up correctly, as I could - as mentioned - get in the next day. It looks like the account was indeed temporarily blocked by MS. God only knows why. The phone-based unblock (I had to send my phone number to MS and they sent me a unblock key back) worked, and I can now access the account without problems. I consider the issue closed, but the doubt what really happened remains. Thank you for your input, anyway. Roman.
     
    Roman Krejci, Apr 5, 2018
    #5
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Skype (Preview) - canot log in to Skype

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