Windows 10: Sleep button not reacting even after changing it

I have a new Samusng book laptop and called the technical support team from the store I bought it at as I could not find a solution. They tried many things, but when I press the power button and then sleep, it does not react. Windows 11.This is what the technician said:Tried to updated the system drivers and windows updates. Allowed the permissions from power settings. Change settings from the device manager and reinstalled the drivers for power management drivers. I was unable to perform the Device setup and support for your device because of Operating system. To complete service on the devic

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sleep button

Hi,

The previous update you installed could be the cause as to why you encounter this issue. We would like to ask for additional information. Please provide the following:

• Which build of Windows 10 are you using? To know about it, hit
  Start, type Winver and then press
  Enter. You could also press Windows Key + R, type
  Winver into the
  Run dialog and press Enter.
• Were there any changes made on your computer prior to the issue?
• Can you tell us what troubleshooting steps have you done so far?

Furthermore, we suggest that you check the Power & sleep settings
if sleep option is enabled. Here are the steps:

• Go to Search then key in Power & Sleep.
• On far right, select Additional power settings.
• Select Choose what the power buttons do.
• Check the Change settings that are currently unavailable, then tick
  Sleep and Save Changes.
• If you already ticked it, then un-tick it and Save Changes.
• Go back and tick it again, then Save Changes.
  

Looking forward to the requested information and the results of the recommended troubleshooting steps.

 

Sleep Button recently disappeared from power button.

Hi,

One of the possible reasons why the Sleep button is not available is that it has been disabled from the settings of your PC. For us to assist you, we recommend that you follow the simple steps listed below to enable the Sleep button:

• Press the Start menu.
• Type Control Panel, and then press Enter.
• At the upper right side of your window, change the View by option to
  Large icons.
• Click on Power Options.
• Select Choose what the power buttons do link on the left side of the window.
• Press on Change settings that are currently unavailable.
• Scroll down to the Shutdown settings section. Now check the Sleep checkbox and click Save changes button.

After doing these steps kindly check if the Sleep button is now available.

Let us know how it goes and if you need further assistance, feel free to post back.

 

Getting out of sleep

Hi,

For us to further isolate the issue you are experiencing, kindly respond to the following questions:

• Does your device automatically returns to sleep after a short period of time?
• Have you made any significant changes prior to the issue?

We suggest that you check if the Allow wake timers setting is enabled. To check if it is enabled, follow the steps below:

• Click the Start button, then type power options.
• Click Power Options from the results.
• On the Power Options windows, click Change when the computer sleeps.
• Click Change advanced power settings.
• Expand the Sleep category.
• Expand Allow wake timers.
• Change the desired setting.

We look forward for an update from you.

Regards.