Windows 10: Sleeps, Cannot awaken. USB Mouse???

Discus and support Sleeps, Cannot awaken. USB Mouse??? in Windows 10 Support to solve the problem; I have a problematic Toshiba P55W-b5224, the HDD for which failed, I started over with Clean Install Win 10 on a new SSD. Issues thinned out mostly... Discussion in 'Windows 10 Support' started by cognus, Nov 21, 2016.

  1. cognus Win User

    Sleeps, Cannot awaken. USB Mouse???


    I have a problematic Toshiba P55W-b5224, the HDD for which failed, I started over with Clean Install Win 10 on a new SSD. Issues thinned out mostly except one very annoying issue: The user is mouse-dependent and uses a GE branded USB wireless mouse with a small USB transceiver. Periodically, when the laptop's display goes dark, the lights [disk, power, etc] will show it 'on' but there is no way to wake the system. Must shutdown, then restart- and when that is done, the sys will boot and run looking fairly normal, except that the USB device will not work until we remove the transceiver and pick a different USB port.

    I am suspicious that the mouse and its transceiver are at fault but how to prove? with it removed, I cannot force the system into a sleep/wake problem. It sleeps and wakes as it should, so far as I can tell. I have read a bunch of threads [and fought through a few issues on other laptops] re: the reverse condition: the USB device prevents the system from sleeping as it is supposed to. Not the case here.

    Suggestions other than the obvious one of "stop using that mouse!"

    thx
    C

    :)
     
    cognus, Nov 21, 2016
    #1

  2. Issues related to Sleep/Hibernate in Windows 10

    After setting "Sleep" or "Hibernate", my PC appears to enter that state, then awakens. After waiting the minutes set in the "Power" setting, the PC will sleep then, after a random time, will awaken. Windows sound is as if a key is pressed or a command is
    sent. Cannot fix.

    Original title: Windows 10
     
    BobColeAbn, Nov 21, 2016
    #2
  3. Surface Pro 2, windows 10, won't stay asleep

    I have just tried sleep mode with my USB mouse and chip removed from the tablet. NO PROBLEMS! Tried three sleep sessions with no awakening.

    I reinstalled the USB mouse - guess what - sleep still works OK and does not awake after the previous short time.
     
    Albatros67, Nov 21, 2016
    #3
  4. dalchina New Member

    Sleeps, Cannot awaken. USB Mouse???

    Hi, you could explore things a little using the Powercfg command from a command prompt.

    powercfg /?
    shows you the parameters of course.

    powercfg /devicequery /?
    e.g. digs deeper.

    Try
    powercfg /devicequery wake_armed

    I suppose you could use a script that disables then enables your mouse, run on log-on, if that might help.... try it manually first if you can.
     
    dalchina, Nov 25, 2016
    #4
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Sleeps, Cannot awaken. USB Mouse???

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