Windows 10: SLOW AND UNRESPONSIVE SYSTEM WHEN OPENING VIDEO AN PHOTO FILES

I am at the point where I will Totally give up on you! I will switch to Apple! EVER SINCE YOUR DAMNED SO-CALLED UPGRADE, I AM UNABLE TO OPEN MPEG, JPEG, MP3 ETC FILES--The green loading bar at the top takes forever and eventually JUST FREEZES! MAKE THIS STOP!!!

:)

 

Photo and videos will not open

Hi Stephanie,

Having a damaged system file within your user profile might be one of the possible reasons why you are experiencing issues with opening photos and videos on your device. To further troubleshoot your concern, we suggest that you create a test user profile.
Check if you will have the same issue with opening photos and videos using
the test user profile that you'll create. This is for us to verify if the issue is isolated with one user profile or with multiple accounts.

To create a test user profile, follow these steps:

• Using Cortana search, type Settings and then hit the Enter key.
• In the Settings window, select Accounts.
• Select Family & other people.
• Choose Add someone else to this PC.
• Click I don't have this person's sign-in information.
• Click Add a user without a Microsoft account.
• Name the user as TEST and then provide a password.

Update us about the results.

 

Videos and photos no longer opening

Hi Serge,

Videos and photos can be opened anytime as long as the program supports it. You will only cannot open it if they become corrupted.
To ensure that we can provide the appropriate resolution for your concerns with opening files, we’d like to ask you a few questions:

• What is the program you're using to open videos and photos?
• Where is the "view mode" you are talking about?
• How do you open videos and photos?
• What is the format of your videos?
• What is the format of your photos?
• Have you opened these videos and photos before?
• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• Did you receive any error messages? If yes, can we have a screenshot?
  

Get back to us once you provide us these additional information.

 

"open with" and opening of files slow

Hello,

Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
2. Have you made any changes on your computer, prior to this issue?

To fix issues with Word documents opening slowly, I suggest you to attach a different template to the document and check if that helps. Follow the below steps to attach a templates.

Steps:-

1. Open Word application.
2. Click on File and select Options.
3. Select Add-Ins from the list.
4. Under Manage Select Templates and click on
   Go.
5. In the pop up, type Normal in the Document template.
6. Click on Ok.

To fix issues with Adobe files opening slowly follow the below troubleshooting steps and check if that helps.

Steps:-

1. Open Adobe application.
2. Click on Edit.
3. Select Preferences option.
4. Tap on General.
5. Uncheck Enable protected mode at startup.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator