Windows 10: Slow boot/shutdown/restart after installing a USB 3.0 PCI-E card

Thank you for your patience with me!

I did as you said. At first boot the delay was just as before. At the second boot it was rather shorter.

It occurred to me that perhaps the old card drivers may be causing a problem since I replaced the card in the same slot as the one I took out. Is there a way to find the old card driver and delete it? I wonder why I have 2 Generic SuperSpeed USB Hubs. Is one of them the USB hub that I connected to the PCI-e card and the other one the card itself? My USB devices in Device Manager are listed on the attachment.

 

I believe the drivers in use are shown in this view. If you click on View and then show hidden devices it will show you drivers that are installed but not current in use.

You might try that view to see what else is installed.

How much is "rather shorter"?

 

I see two hidden "Generic SuperSpeed USB Hub" and one hidden "USB Root Hub (USB 3.0)". There are other hidden entries corresponding to some of those on the list, but I singled out the ones I mentioned.

The delay based on a single test is about 25 seconds before the boot options (choose different boot, Setup) come up.

 

I would enable Windows Fast Startup again.

Normally if you delete a device and Windows needs it, it will re-install, no issue Of course now that I stated that it won't work. LOL

Myself I would have a restore point and I would make an Image with a tool like Macrium reflect.

Really my next move would be to their forum as it focuses on their devices with real live experience.

See what enabling Fast Startup does. Your BIOS may even have an option for Fast Boot.


Ken

 

Unfortunately Fast Startup has been enabled all the time so this option doesn't apply.
Thankfully I have an image backup so that things could be restored if a disaster were to occur!

I'll try the avenue of asking at their forum. Hopefully someone there has had a similar experience and may be there is an answer to it.
If I find a solution I'll post it here.

Thank you for your assistance and I wish you a Happy New Year!

 

HP has software that may make it easier for you to get all of the info on the computer:
http://h20195.www2.hp.com/V2/GetPDF....A1-8702ENW.pdf
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
Performance Advisor for HP Workstations | HP® Official Site

Expand USB controllers > double click on the item >

There will be info similar to this:
Friendly Name: USB Root Hub (USB 3.0)
Class Name: USB
Instance Id - Hardware Key: USB\ROOT_HUB30\4&1BC51894&0&0
Driver Key: {36fc9e60-c465-11cf-8056-444553540000}\0005
Driver Version Installed: Microsoft 10.0.15063.632
Physical Device Object Name: \Device\USBPDO-0
Device Enumerator: USB
Device Service Name: USBHUB3



The HP performance advisor has options to see all of the BIOS settings without reboot to the BIOS.
In addition the tool has the ability to enable and disable features.

 

Thank you zbook. I'll look into it.

 

Happy Holidays and a Happy New Year to you !!

 

*Banghead*Redface*Banghead
I have sold the problem in a sideways fashion.
Just as I picked up the old card thinking about how to dispose it in an environmentally friendly fashion, I suddenly noticed that there was a 15-pin power connection slot on it. Then it dawned on me. A few weeks ago I was tinkering inside the PC case trying to repair a rear chassis fan problem. I remembered that I had removed the power cable from the SB card in order to have better access at the fan. I eventually replaced the fan about three weeks later. Guess what? I forgot to reinsert the power cable in the USB card and that's when the problems began and I thought that the card had failed.

By reinserting the original card and the power cable, the problem is solved.

However, the mystery as to why the Anker card is causing a delay at start up remains... May be it's not drawing enough current from the power supply. This card uses a four-pin connector.

 

Hey, a Win is Win.

Excellent and thanks for posting the whole story. A small but very important thing those power cables.

 

Hi,

Because the card has a second port that is not in use.

If it's current starved then it would not work at all or you may lose connected devices because of current starvation.

Either way, glad to see you have the old card working again.

Cheers, *Wink

 

Thanks for your comments.
Interestingly, apart from the delays that I mentioned earlier (mainly booting the PC and logging on to Windows), the external disks connected to the Anker card functioned with no visible problems.

 

Hi,

If they ran off their own power supply then they don't draw much power from the USB. Was that the case ?

Best, *Wink

 

Yes, indeed. Both the USB hub and an external disk that I had connected to the two ports respectively ran off their own power supply.