Windows 10: Slow internet connection in microsoft websitete

I have issues with internet connection when iam going to download microsoft office 365 in official website, i have a good connection in other website like youtube or other. i've insert a screen shot of my internet speed test

:)

 

WIN10 internet SLOW!!!!!!!

Hello William,

We realize the inconvenience you are experiencing with slow Internet Connection. We will certainly help you.

• Have you installed all pending Windows updates?
• Have you tried connecting to some other Internet connection and check if the same issue occurs?

We suggest you to connect your system to some other network and check if the same slow Internet connection issue persists. If no then there must be issue with your Internet connection.

Further you can try performing the steps from the link below and check if it helps:

Fix network connection issues

Let us know the status of the issue. We will be happy to assist you further.

Thank you.

 

Slow Internet connection

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties that you are facing with internet lag in your laptop and in order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the make and model of the laptop?
• What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
• What type of internet connection are you using (wired/wireless)?
• Are you facing lag issue with any other device like a smart phone or a different laptop to the same network?
• Do you face the same issue connecting the Laptop to a different network?
• Did you try connecting the laptop using an Ethernet cable?

We would suggest you to refer this article: Why is my Internet
connection so slow?



Note: This article is for Windows 7,but it holds good for Windows 10



We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Slow internet connection from Wifi - Network adaptor

Hi Maegen,

Slow internet connection could be due to outdated network adapter driver or Wi-Fi signal interruptions.

We would like to know some additional information to better isolate the issue:

• Have you tried updating your network adapter driver?
• Do you have any anti-virus or 3rd party security app running?
• Is your computer updating Windows or other programs?
• Have you done any changes on your computer prior to the issue?

In the meantime, we suggest that you try to run Network Adapter troubleshooter and
Internet Connection troubleshooter. It will find and fix problems with wireless network adapters and Internet connections. Follow the steps provided below:

• Press Windows key + X and select Settings.
• Click Update & Security, then choose Troubleshoot.
• Click Internet Connections and Network Adapter.
• Click Run the troubleshooter.

We will wait for your response.