Windows 10: Slow shut down

Hello, long time viewer, first time poster. I'm a huge fan of the Windows 10, I love it, however recently I've gotten my first glimpse of the buggy side. The computer (pretty decent) is taking a very very long time to shut down. I just let it be, maybe update or something, however it kept doing it. After a few days I checked the event viewer, and I had quite a few of errors.

The main error (that I think, I'm no computer expert) that is causing this domino effect is a distributed error, CLSID and APPID. I've tried many solutions out there, and none seem to work. I don't know where I should keep looking, or if that was even the cause of all of this. Please help me out, I'm eager to learn more this OS. I am going for a Electrical/Computer major, this is what I love doing, however I have no experience dealing with the in depths of OS's.

Here are some screenshots.






:)

 

Slow Shut Down

Hello,

My computer has been experiencing rather slow shut downs where it takes about 8-10 minutes before it will shut down.

I've pulled some data from event viewer but not sure what to do next.If someone could please advise how I would fix this I would greatly appreciate it.

This is what event viewer shows:

This service caused a delay in the system shutdown process:

File Name : Power

Friendly Name : User-mode Power Service

Version : 10.0.10586.0 (th2_release.151029-1700)

Total Time : 4914ms

Degradation Time : 914ms

Incident Time (UTC) : ‎2016‎-‎05‎-‎06T15:46:15.261922400Z

Log Name: Microsoft-Windows-Diagnostics-Performance/Operational

Source: Microsoft-Windows-Diagnostics-Performance

Date: 5/6/2016 8:48:48 AM

Event ID: 203

Task Category: Shutdown Performance Monitoring

Level: Warning

Keywords: Event Log

User: LOCAL SERVICE

Computer: Mytch_Tab

Description:

This service caused a delay in the system shutdown process:

File Name : Power

Friendly Name : User-mode Power Service

Version : 10.0.10586.0 (th2_release.151029-1700)

Total Time : 4914ms

Degradation Time : 914ms

Incident Time (UTC) : ‎2016‎-‎05‎-‎06T15:46:15.261922400Z

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />

<EventID>203</EventID>

<Version>1</Version>

<Level>3</Level>

<Task>4007</Task>

<Opcode>41</Opcode>

<Keywords>0x8000000000010000</Keywords>

<TimeCreated SystemTime="2016-05-06T15:48:48.021206800Z" />

<EventRecordID>2</EventRecordID>

<Correlation ActivityID="{85967836-A7AE-0002-0683-9685AEA7D101}" />

<Execution ProcessID="1212" ThreadID="3044" />

<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>

<Computer>Mytch_Tab</Computer>

<Security UserID="S-1-5-19" />

</System>

<EventData>

<Data Name="StartTime">2016-05-06T15:46:15.261922400Z</Data>

<Data Name="NameLength">6</Data>

<Data Name="Name">Power</Data>

<Data Name="FriendlyNameLength">24</Data>

<Data Name="FriendlyName">User-mode Power Service</Data>

<Data Name="VersionLength">39</Data>

<Data Name="Version">10.0.10586.0 (th2_release.151029-1700)</Data>

<Data Name="TotalTime">4914</Data>

<Data Name="DegradationTime">914</Data>

<Data Name="PathLength">29</Data>

<Data Name="Path">C:\WINDOWS\system32\umpo.dll</Data>

<Data Name="ProductNameLength">37</Data>

<Data Name="ProductName">Microsoft® Windows® Operating System</Data>

<Data Name="CompanyNameLength">22</Data>

<Data Name="CompanyName">Microsoft Corporation</Data>

</EventData>

</Event>

Log Name: Microsoft-Windows-Diagnostics-Performance/Operational

Source: Microsoft-Windows-Diagnostics-Performance

Date: 5/6/2016 8:48:48 AM

Event ID: 200

Task Category: Shutdown Performance Monitoring

Level: Warning

Keywords: Event Log

User: LOCAL SERVICE

Computer: Mytch_Tab

Description:

Windows has shutdown:

Shutdown Duration : 29838ms

IsDegradation : true

Incident Time (UTC) : ‎2016‎-‎05‎-‎06T15:46:15.261922400Z

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />

<EventID>200</EventID>

<Version>1</Version>

<Level>3</Level>

<Task>4007</Task>

<Opcode>40</Opcode>

<Keywords>0x8000000000010000</Keywords>

<TimeCreated SystemTime="2016-05-06T15:48:48.021164500Z" />

<EventRecordID>1</EventRecordID>

<Correlation ActivityID="{85967836-A7AE-0002-0683-9685AEA7D101}" />

<Execution ProcessID="1212" ThreadID="3044" />

<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>

<Computer>Mytch_Tab</Computer>

<Security UserID="S-1-5-19" />

</System>

<EventData>

<Data Name="ShutdownTsVersion">1</Data>

<Data Name="ShutdownStartTime">2016-05-06T15:46:15.261922400Z</Data>

<Data Name="ShutdownEndTime">2016-05-06T15:46:45.100649400Z</Data>

<Data Name="ShutdownTime">29838</Data>

<Data Name="ShutdownUserSessionTime">7134</Data>

<Data Name="ShutdownUserPolicyTime">3</Data>

<Data Name="ShutdownUserProfilesTime">4</Data>

<Data Name="ShutdownSystemSessionsTime">20671</Data>

<Data Name="ShutdownPreShutdownNotificationsTime">15578</Data>

<Data Name="ShutdownServicesTime">5002</Data>

<Data Name="ShutdownKernelTime">2032</Data>

<Data Name="ShutdownRootCauseStepImprovementBits">0</Data>

<Data Name="ShutdownRootCauseGradualImprovementBits">0</Data>

<Data Name="ShutdownRootCauseStepDegradationBits">91</Data>

<Data Name="ShutdownRootCauseGradualDegradationBits">91</Data>

<Data Name="ShutdownIsDegradation">true</Data>

<Data Name="ShutdownTimeChange">14088</Data>

</EventData>

</Event>

 

Slow Shut Down

Hello Mytch,

We regret for the inconvenience. Let me assist you.

Now, to be able to understand the issue better, let us know a few more details on the below questions.

• What is the make and model of the computer you are using?
• Did you make any recent changes to the computer prior to the issue?
• Did you see any other functionality issues before this one came up? Or was it an abrupt event?
• What is the edition of windows 10 installed in your computer?
• Does the same issue occurs with all the other users in the computer?
• Do you have a System Restore point set in Windows prior to the issue?

As an initial recommendation, I suggest you to check for the latest updates in Windows 10 which helps the PC to make optimal use of Windows 10 capabilities as well as fixing any missing links in performance of the operating system.

To check for updates now, go to Settings > Update & security > Windows Update, and select
Check for updates. If Windows Update says that your PC is up to date, you have all the updates that are currently available.

Next, boot the computer in safe mode with networking, and check if the issue still persist. Once this is done, reboot the computer in normal mode and check.

Refer: Start your PC in safe mode in Windows
10

Write to us with the updated status and the required information for us to be able to assist you further.

Thank you.

 

My guess is a program running is not closing automatically, causing this lag in shutdown, but will usually tell you when it is trying to shutdown.
Also Windows closes a number of system processes when it shuts down, packing up data as needed to make sure the system boots cleanly the next time it’s needed, sometimes one of these processes hangs with no details of the process like stated before.

Need to first take a look at your startup items in Task Manager then Performance tab in same place, this might be due to a third party software.

 

I know what you're talking about (I think), that screen when you try to shut down or restart and on the bottom there are 2 options, force restart or cancel. I don't get that screen though. I have cleaned all of the cache, cookies, temp files, ran anti-virus, etc. make sure I get it all nice and clean. Then I shut it down, takes long time. I turn it on, not too bad to boot up but a bit of time to get the desktop loaded. Then I restart it immediately and it takes forever, I don't open any programs or anything. If you think it's a background program, how can I find it?

 

Take a look at the second post here and use the link provided along with the Event Viewer to track the problem, then post back what you find here. I did not know had a restart or boot up slowdown also.
Computer takes forever to shut down.

Where exactly are you seeing force restart and cancel ?

 

I just got a lot of errors for shutdown but no specific information. On the boot up information I got a little more out of it, but I'm not sure what it means, here it means.

 

Windows Audio endpoint Builder is service should start automatically, audio based service for windows audio should not be disabled.
Need to look at ones marked in red,critical or error, i see more boot issues listed.

 

That service was set to automatic. The only service that I changed was the Bonjour service, but i changed back at some later date. Here are the 2 critical events. One is in the popup window and the other one is at the bottom description box. What can you gather out of this? There's not much information. Thank you for your help by the way.

 

Well this is just telling me how long it took to boot up, wondering if this will be best place to find the culprit, check a few more, next time use copy to text to the right, so do not have to post a screen capture.

Can take a look here next time before you shutdown make sure you exited all your open programs, then open Task Manager and look at first tab in the applications list it should be empty except for task manager and the CPU should be low only 1% or so.If it is high check down the list in the process tab and see what is causing it in percentage under CPU. Most cases as mentioned before recheck your startup tab, eliminate undeeded startups there, with shutdowns this is a cause most likely of a third party process not shutting down completely or corrupted. Most slow boots are caused by too many running processes.

You upgraded to Windows 10 from process of download to PC or media Creation tool over the existing operating system ? Where system drivers updated afterwards from PC manufacturer's site ? Do you have many third party software you carried over from the older operating system or added anything recently ?

 

I checked the CPU with all of the programs closed and it was at a pretty stable 3-6%. However I had one occasion where it was off the roof with 80%+. I checked the processes and it was a 'Windows Local Host' and 'Windows Local Host (Network)' taking up all of the CPU. I don't know what they were.

I upgraded to Windows 10 from 8.1. I did a clean installation, didn't carry anything over. I backed up everything and reinstalled everything, at least to the best of my knowledge. I haven't done any major installation recently, just AVG, teamviewer, and dropbox.

 

Some software just cause lags, you can download bat, run as admin, it will shorten up the time.

 

Local host, a Hostname is the term for the label that is assigned to any device connected to a computer network and is used to identify the device across the web.

Possible some software is accessing internet at the time of CPU activity, Teamviewer has remote access to internet, i am not familiar with Dropbox and how it works exactly but does use your network for file sharing, sync and storage. How about startup items in Task Manager ?

When was last time you did a full system scan for Virus and Maleware ? I see you have AVG is it the full version or free ? Try also running Malwarebytes Antimalware, pick the free version Antivirus, Anti-Spyware, & Anti-Malware Software

Just to try to rule out any infections on system. Telling me only 3 third party software products on system ? You have updated important system drivers for this PC from ASUS ?

 

Thanks Tairiku, I'll give that a shot.

I keep the startup services in check. The only one with a high impact is the NVIDIA graphics card. Then AVG and 1 or 2 others have a medium impact, about 6 low ones and the rest disabled.

The AVG is the free version. And just now I went to check the task manager and it is using like 90% of my CPU, AVG resident shield. I wonder if that's causing a problem, a recent update from it or something. Are you allowed to suggest an antivirus here? I have Malwarebytes and I do run it weekly. I have ruled out the virus and malware possibility a long time ago. I did several scans with those 2, windows defender, and a few other.

The drivers are all updated for Windows 10. I updated to Win10 when it came out and it wasn't a problem back then, it is only recently. Do you not think it's something with the CLSID? I did a little research on that and it seems like it's kind of a problem.

 

That bat file mentioned is alright, but just a possible band-aid to your problem. NVIDIA startup you mention might be this new Nvbackend .exe file that was added recently with new drivers, i am still trying to figure out usage of this startup execution file myself, but see it as not harmful in anyway even though it has a high impact.
Should not have too many startups if barely have any 3rd party software on this PC.

Saying AVG has 2 startups in startup tab in task manager or see it running in processes ? Not familiar with using AVG but may be causing you some issues, you can use just Windows Defender and MalwareBytes free to be protected enough as long as you practice safe surfing habits. Maybe check settings in AVG and schedules on scans, might be running a scan or updating at the time you see the increase unless there is an issue between it and Windows 10.

When you say driver i do not only mean Video card, Network adapter, sound device, i am also meaning chipset, controllers and some other important ones to system.

CLSID some explanation to it, not sure would cause this issue unless a virus
http://www.enigmasoftware.com/what-i...-registry-key/