Windows 10: Slow startup

Good day to all.
I have a Acer Aspire E1-572 Laptop. It's running well on windows 10.
The only thing is very slow on startup timed it this morning on a restart it took two min 35 seconds. I have looked on this forum and did find good info tried most of it but no joy.
On restsrt it hangons on the acer screen for most of the time, This morning I installed the autoruns it flashed on a black screen with a lot of info went so fast could not reed it. Cant find it in mt programs anywhere.
Does anyone have any ideas on this problem that I have Please.
PS. I did have Kaspersky installed removed that now got the windows defender running i though that the kaspersky may have been an issue.
Thanks.David.

:)

 

Slow startup

Hi

I have problems with my Windows 10 PC at startup:

• login takes about 20 min for one users. All other users starts normally as before in say 5-10 sec
• It is not possible to log in using error safe mode, "password is invalid", for any user
  
• It is not possible to run windows defender on this "erroneous" user, to check on the existence of virus. When running defender for other users finds no threats
• CPU is running at 15% all the time when finally being logged on.
• Cannot start or stop Window edge!

I am also running office 365 on the same machine.

Can you give suggestions on what to do, should I delete the user which has the problem?

Thanks in advance

Matt

 

Slow startup

Michelle -

Back up your files, then use whichever method works in this link to
Access Advanced Startup Options in Windows 8 or 10.
Easiest is to access any power button to choose Restart while holding the Ctrl button.

[If none of the other methods work it may be necessary to create a
Recovery drive or Create Windows 10 Installation Media on another PC.
This media provides the most stable way to do booted repairs and also allows if necessary doing the vastly superior
Clean Install Windows 10.

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key, choose the
boot device as a UEFI device if offered, then on second screen choose Repair Your Computer]

In the Advanced Troubleshooting options try to System Restore to a point before the problems
began, then if necessary from Startup Settings try to get into Safe Mode with Networking, or lastly Safe Mode.
If Startup Settings aren't available you can force Safe Mode from Command Prompt using the commands here in
How to enter Windows 10's Safe Mode.

From Safe Mode w/Networking work through the
Windows 10 Install Integrity Checklist.

If Safe Mode doesn’t work or help stabilize things then return to Advanced Troubleshoot options. Next try Command Prompt to run
Windows 10 Install Integrity Checklist repair commands
including sfc /scannow to see if it will repair, or return to Troubleshoot options to Use A Device to boot memory test and if necessary
Reset Your Windows 10 PC This will reinstall the OS while saving your files which sheds the crippling bloatware.

Better yet do the vastly superior
Clean Install Windows 10 following the steps in the link to delete all partitions down to Unallocated Space to get it cleanest. After install reactivate with your Product Key, automatically from embedded Product Key if a
factory install or if free Upgrade has already activated so that it has permanent Digital Entitlement.
Activation in Windows 10 - Windows Help.





If these fail you can try to run Factory Recovery from it’s hotkey at boot; find yours by googling the “PC make/model + Run Factory Recovery” or refer to standard
Factory Recovery methods. After Recovery mitigate the inferior factory install with the Checklist steps
from earlier.





Feel free to ask back any questions and keep us posted on how it goes.

 

Thought I would add this for any assistance.
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 13:36:06, on 01/03/2017
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.14393.0000)


Boot mode: Normal

Running processes:
C:\Program Files (x86)\Unchecky\bin\Unchecky_bg.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Users\David Laptop\AppData\Local\Programs\Google\Google Photos Backup\Google Photos Backup.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
C:\Users\David Laptop\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN France: Hotmail, Outlook, actualités, météo, divertissement
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN France: Hotmail, Outlook, actualités, météo, divertissement
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Evernote extension - {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O4 - HKCU\..\Run: [OneDrive] "C:\Users\David Laptop\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [Chromium] c:\users\david laptop\appdata\local\chromium\application\chrome.exe --auto-launch-at-startup --profile-directory=Default --restore-last-session
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\Run: [iCloudServices] "C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe"
O4 - HKCU\..\Run: [Google Update] C:\Users\David Laptop\AppData\Local\Google\Update\1.3.32.7\GoogleUpdateCore.exe
O4 - HKCU\..\Run: [Google Photos Backup] "C:\Users\David Laptop\AppData\Local\Programs\Google\Google Photos Backup\Google Photos Backup.exe" /autostart
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
O4 - Startup: EvernoteClipper.lnk = C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
O4 - Startup: Mozilla Thunderbird.lnk = C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
O8 - Extra context menu item: Clip bookmark - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=0
O8 - Extra context menu item: Clip image - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=4
O8 - Extra context menu item: Clip selection - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=3
O8 - Extra context menu item: Clip this page - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: New note - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\NewNote.html
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\OLIEResource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\AddNote.html
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote\OLIEResource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\AddNote.html
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Unknown owner - C:\WINDOWS\system32\igfxCUIService.exe (file missing)
O23 - Service: IObit Uninstaller Service (IObitUnSvr) - IObit - C:\Program Files (x86)\IObit\IObit Uninstaller\IUService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: Unchecky - RaMMicHaeL - C:\Program Files (x86)\Unchecky\bin\Unchecky_svc.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 10681 bytes

 

Is MalwareBytes the new 3.0x version or the old 2 version?
If the 3.0x version it has been known to cause profile corruption on some users' machines (including mine). The temporary solution is to set MBAM 'delay startup' to 60 seconds.

 

Autoruns should open a windows for you to review what loads at startup. Run autoruns.exe once Windows has started. See https://technet.microsoft.com/en-gb/.../bb963902.aspx

 

Many thaks to all.
I did eventually run autoruns and there was three yellow ons there on trying to uncheck those it was unable as it said Wow64cpu.dll could not be found.
Does that info suggest anything Please.Will check the malwarebytes.Did anything show up in the file i provided.Thanks.

 

It seems like you install/uninstall a lot. You better get rid of Iobit's junk and install something reliable, like:

GeekUninstaller or Revo Uninstaller Free or Wise program uninstaller

You should also get rid of Superantispyware, you do not it with MBAM. You have some startup entry related to Chromium and Google update service running, which might be the drag as well.

Performing some cleanup would not hurt, like with CCleaner and Windows, you might also try Wise care, it has a disk cleanup tool and a boot service, which measures the speed and offers some suggestions.

https://www.tenforums.com/tutorials/...a.html#option2

Not to mention drivers, you can use Driver Easy Free to check for missing/outdated drivers.
Wrong SATA driver might cause a slow startup, but that would be the case since install.

 

Thank You very much on getting back to me will be having a look later on today.
Ta.*Wink

 

Hi I'm back. Went through all the info you gave me,Regarding uninstallers I'm currently using iobit uninstaller.
After going all through the process of the liks you gave, Two issues that are causing the delay is the
ACER explorer beyond limits scree and the microsoft welcome screen hangs on.I that was sorted it would make a big difference to the startup time.
Do you have any thoughts about those two issues Please.
Thanks for you help very much appriciated David.

 

Hi, do this routine check:
From an admin command prompt
[Windows key + X, click command prompt (admin)]
chkdsk C: /F
Your PC will need to restart.
Make sure the result is clear or fixed- else do not proceed.
Post back the result, which you can get after a restart as follows:
How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

Also run Crystal Diskinfo to check your disk - SMART params.

Then try
SFC /Scannow
from an admin command prompt and post the result
- note files reported missing in your post.

Then try a clean boot and compare the boot time.
Also try booting to Safe Mode and compare the boot time.

There are technical methods to analyse your boot as well.

 

Good morning.
Don't quite understand (Also run Crystal Diskinfo to check your disk - SMART params.)
I did the chkdsk C: /F hope i did it correctly.Log enclosed also did the SFC /Scannow.
See how things develop.
Many Thanks.
Win Log
Log Name: Application
Source: Microsoft-Windows-Winlogon
Date: 04/03/2017 08:35:20
Event ID: 6000
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Laptop-E1-572
Description:
The winlogon notification subscriber <SessionEnv> was unavailable to handle a notification event.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Wlclntfy" />
<EventID Qualifiers="32768">6000</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-03-04T08:35:20.352501200Z" />
<EventRecordID>4594</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Laptop-E1-572</Computer>
<Security />
</System>
<EventData>
<Data>SessionEnv</Data>
<Binary>D9060000</Binary>
</EventData>
</Event>

 

Like this. Search for, download, install, run. Post screenshot like that.

1. Unfortunately that's not the result of chkdsk, so we don't know it yet.

2. When you know that's good, please run and post the result of running SFC /SCANNOW - just what's displayed on the screen, not the CBS.log file.

Thanks.

 

Thanks.

 

I noticed in your post #2, your computer has a lot of missing EXEs; although I normally do not recommend registry cleaners, I'm wondering if the following will help you:
-- after you have made full images of your OS and data partitions onto reliable external media
-- after you have used tweaking.com's registry backup & restore to make a registry backup
-- Auslogics Registry Cleaner, you can safely click all the boxes
-- Wise Registry Cleaner, Custom Area do not click User MRU Lists or Sound & App.
Restart the computer maybe twice, allow Windows to come to full desktop.
Please report back and tell us what happened! The above has worked well for me for years.
BTW, both Auslogics and Wise offer other things within those programs -- ignore all that.
And, do only custom or advanced installs! Unclick, decline any extra offerings.