Windows 10: Sluggish computer and sound skipping after exiting sleep mode

I just upgraded the PC from an Intel 4690k to a Ryzen 5 3600. So, new motherboard, cpu, and ram but kept the old hard drive, video card, power supply.


After the PC exits sleep mode, it is sluggish with the mouse sort of skipping across the screen during movement. Sound also skips. The computer will gets stuck if I try to restart or shutdown at this time.


The PC works fine otherwise. So, sound is fine after normal boot before using sleep mode, and restart or shutdown would work normally.


Here are the solutions tried so far:

1. Updated bios on Asus X570-P Prime to latest version 1407

2. All drivers appear to be updated

3. All Windows updates applied Windows 64-bit home

4. Ran Glary Utilities

5. Tested different versions of the Realtek audio driver

6. Turned off fast boot option

7. Ran Windows troubleshooter for audio and power

8. Did a Windows reset


What should I do next? Do I need to erase the system drive and do a new Windows install?

:)

 

Pc restart after exiting sleep mode

well if it works within 5min, sounds like it could be losing power

'restarts after exiting sleep mode' do you mean it acts like a fresh cold boot? or you see the windows logging off screens, then it restarts?

i never use sleep or hibernate, risk of losing the session & waste of hard drive space

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

sleep mode

Hi disgruntledWC,

There could be other settings on your computer that triggers your computer to go on sleep even though the sleep settings is set to never. To ensure that the sleep and display settings are properly set, I suggest that you look into the Advanced Power Settings.
Follow these steps:

• Open Control Panel and click Power Options.
• On your preferred plan, click Change plan settings.
• Click advanced power settings.
• Expand Sleep option, and make sure to set the following:

Sleep after : Never

Hibernate after : Never

5. Click Apply, then OK.

Please check also the screen saver option.

• Navigate to Settings > Personalization > Lock screen.
• Click Screen saver settings.
• Set your Screen saver to None.
• Click Apply, then OK.

Once done, please observe if your computer still goes to sleep mode after a few minutes of inactivity.

Looking forward to your reply.

Regards.