Windows 10: Smart Card error

We are having a problem with smart card error. Our customers use a smart card to access private information from the government. Patients recordsUsers connect by inserting the USB key into the computer and then clicking on the government application. They are prompted for a pin and taken to the government site on Microsoft edge. Right now what's happening is the either the error seen in the image below or following entry of the pin there is an error on the edge pageEver since a new release to the application from the government this has been ongoing. Now the the troublesome issue is that th

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Windows 10 Smart Card Error

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the difficulties you are facing while booting the PC to Windows 10 as you are getting the option to use your smart card login.

This could be due to accidentally configure the Windows system to allow only smart card login.
Cards are a portable, secure and a tamper-proof way to provide security solutions for tasks such as client authentication, logging on to domains, code signing, and securing e-mail. In order to get clarity and to assist you accordingly,
please reply with the answers to the questions below

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• Does the PC connected to any domain network?
  
• Are you aware of any recent changes on the PC, prior to this issue?

However, you can try these methods and check if you are able to disable the smart card login.

Method 1: Disable Force Smart Card Login

If a problem prevents you from logging in to Windows with a smart card, start your computer in safe mode and disable this security feature. Smart Card Login option will not be available in Safe Mode. Whether
you log in with a physical or virtual smart card, Windows stores your settings in the Windows NT Registry. If you’re able to log in to Windows, you can disable smart card login for future sessions by editing your local group policies. Disabling the Smart Card
Plug and Play service removes the option to insert a smart card when logging in.

1. Login to Windows in Safe mode, please follow this
   safe mode article.
   
2. Press Windows + R key to launch
   Run command.
   
3. Type regedit in the Run dialog box and click OK.
   
4. Navigate to the following key:
   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\PoliciesSystem
   
5. In the right pane of this location, you’ll find a DWORD named scforceoption.
   
6. In the Value Data field, change the current value of “1” to “0” and click “OK.”
   
7. Close Registry Editor and restart your computer in normal mode. The login screen prompts you to enter your username and password rather than insert a smart card.

Method 2:
Disable Smart Card Plug and Play Service.

1. Press Windows + R key to launch Run command.
   
2. Type gpedit.msc in the Run dialog box and click OK.
   
3. Navigate to “Computer Configuration>Policies>Windows Settings>Local Policies>Security Options>Interactive logon: Require smart cards”
   
4. Right-click “Interactive logon: Require smart cards” and select “Edit.” In the Properties dialog, select “Disabled” to turn off this service
   
5. Now navigate to “Computer Configuration>Administrative Templates>Windows Components>Smart Card>Turn On Smart Card Plug and Play Service”
   
6. Right-click “Turn On Smart Card Plug and Play Service” and select “Edit.” In the Properties dialog, select “Disabled” to turn off this service and remove the smart card option from the login screen. Click
   “Apply” and “OK” to save your changes.

Regards,

Aditya Roy

Microsoft Community – Moderator

 

Connect a smart card

Thank you Yasir; I read the content in the link provided; the problem I have now is not to ask for smart card when log on but to connect a smart card when update applications. Do you have a suggestion for that?

 

Smart Card Reader / Gettign a Card

Hi,

Smart card reader can be used for identification, authentication, and data storage. We suggest contacting the device manufacturer for further assistance on how to use the smart card reader.

Let us know if you need anything else. We're here to help.