Windows 10: Smart Card reader issues after Feb 11, 2025 udpate.

No issues with my smart card reader prior to this update 2025-02 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems KB5051989 and I haven't been able to log into my DOD email ever since because of my cac reader not working. Appreciate any suggestions to get it working again. How can I remove those changes that were implemented during that Feb 11 2025 update? I've referred to this forum but no success https://answers.microsoft.com/en-us/windows/forum/all/windows-security-smart-card-popup/6f323b47-f049-41c3-8d43-8b6a43f5dfe7#windows. Seems a little outdated. Thanks

:)

 

Smart Card Reader suddenly stopped working on Windows 11

Hello JacobOrtega,

Thank you for posting in Microsoft Community forum.

I understand that you're experiencing issues with your Identiv SCR3500C Smart Card reader on Windows 11. Based on the information you provided, if the card reader and the cable connecting the card reader are normal, it seems like the issue might be related to the certificates on your Windows 11 computer.



Here are some troubleshooting steps you can try:



1.Check if the smart card reader is recognized by your computer. You can do this by going to Device Manager and looking for the smart card reader under "Smart card readers". If it's not listed, try connecting it to a different USB port or restarting your computer.

2.Please check if the smart carder driver is up-to-date.



3.If it used to work normally, it seems the certificate in smart carder is expired. Check if the certificates on your computer are up-to-date. You can do this by going to Internet Options > Content > Certificates and checking if the certificates are valid and not expired. If they are expired, you can try renewing them. Or you can check it via certmgr.msc\current user\personal container.



4.If the card reader never worked on this machine, please check if the smart card reader is configured correctly.

I hope the information above is helpful.



If you have any question or concern, please feel free to let us know.



Best Regards,

Daisy Zhou

 

Smart Card Reader / Gettign a Card

Hi,

Smart card reader can be used for identification, authentication, and data storage. We suggest contacting the device manufacturer for further assistance on how to use the smart card reader.

Let us know if you need anything else. We're here to help.

 

WIndows 10 Compatible Smart Card Reader

I've been using an SCR3500 USB smart card reader for military websites for years with Windows 7. I've since found that this particular reader has been deprecated and will not work with my new Windows 10 machine.

Is there anyone out there using a smart card reader with Windows 10? If so, what make and model reader are you using? And yes, I've been to militarycac.com before someone suggests it. The site is offers a lot of suggestions but none of which are fixing
my problem. Any assistance would greatly appreciated.