Windows 10: Smartcard reader issue with keyboard Dell KB813t

During the inserting smartcard into the smartcard reader - keyboard and smartcard reader crash not responding in windows 10 (versions 1803, 1809, probably all), but it is not happening on Windows 7 at all with the same set of drivers for both devices. I have tried latest keyboard DELL drivers, tried swap test with different smartcard versions and nothing works. However older model of the Dell keyboard SK-3205 does work.


Errors that are coming up in windows logs:

- ID 610: Smrtcard reader "Dell smartcard Reade Keyboard 0" reject IOCTL TRANSMIT: The request could not be performed because of an I/O device error. If this error persists, your smartcard or reader may not be functioning correctly.

- Also there are most common errors with ID: 615, 616, 621 available on: https://docs.microsoft.com/en-us/windows/security/identity-protection/smart-cards/smart-card-events


I have a very difficult combination to pin point the fault:

- Because the old keyboard is working fine on Win10(same drivers) I would say its the keyboard... but:

All above errors showing up on windows 7 (mostly ID 610) and it never cause the keyboard KB813t to crash? only in win10 environment.

Current fix is to re-plug the keyboard or restarting smartcard service fix the issue.


Can you advise?

:)

 

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