Windows 10: Smartpad not working anymore

I have a Toshiba s50 , i7 laptop and the touchpad/smartpad has stopped working.

This has been an intermittent ongoing issue for months and months.

I have tried the following

- uninstalling and reinstalling drivers
- ensuring the touchpad is enabled via control panel and settings
- ensuring the touchpad is active is windows 10 settings

a few months ago I could install an older version of the driver and it would work, but after a while it would stop working.

last week i decided to look in the control panel settings and saw the touchpad had been disabled so I enabled it. hey presto it started working perfectly again.

2 days ago I went into the mouse settings to increase the size of the mouse pointer and once i applied this, the touchpad stopped working again and I havent managed to get it to work since.

I have exhausted many avenues and considering rebuilding it but that seems a bit drastic. Ive read that the issue could be windows 10 rather than the drivers.

please please please help

Thanks

Bart

:)

 

Snyaptics Smartpad is not responding properly

Hi,

I understand that Synaptics smartpad does not work and you are trying to make changes in the registry.

Important: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore
the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows

I will be happy to answer your query. Let me ask you;

• When was the last time it was working fine?
• Do you remember making any specific change in the computer prior to the issue?

This could be due to missing/corrupted/outdated driver. Hence, I would suggest you to visit the computer manufacturer's support website for the same computer model as you have and install the latest driver compatible with Windows 10.

Also, refer to Wiki article created by Andre Da Costa that explains:

How to: Install and Update drivers in Windows 10

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

Elan SmartPad on Samsung Ultrabook not working after Windows 10 upgrade

Hi,

Thank you for posting your query in Microsoft Community.

Please follow the below steps to resolve the issue.

Method 1:

Step1:
Run Hardware and Device Troubleshooter.

• Press Windows Key + R, type Control Panel.
• Type Troubleshooting in the search bar, click on Troubleshooting.
• Click on Hardware and Sound, click on Hardware and Devices.
• Follow the steps from the wizard to run the Troubleshooter.

Step 2: Update the Touchpad Driver.

• Press Windows + x key together and select
  Device Manager.
• Locate the Touchpad Driver.
• Right click on the Touchpad Driver
  icon and click on “Update Driver Software”.
• Click on “Search Automatically for Updated Driver Software” option.

if the issue still persist refer to the below method.

Method 2:

I would like to inform you that as Windows 10 is latest Operating System and it would be needing latest device drivers to work correctly, as the Driver Updates are not available on the manufacturer website I suggest you to install
drivers in compatibility mode and check if it helps.

Install the Driver in Compatibility mode:

Older drivers can be installed in compatibility mode in Windows 10. I suggest you to download the
Latest Drivers from Manufacturer website and install the in compatibility mode.

• Right click on the setup file of the driver and select Properties.
• Select Compatibility Tab.
• Place a check mark next to Run this program in
  Compatibility Mode and select the operating system accordingly from the drop down list.
• Let the driver to install and then check the functionality.

Please do reply and let us know the troubleshooting results. If the issue persists, we’ll be glad to assist you further.

Thank you.