Windows 10: Smartron Tbook - Touchscreen & Biometric issue

System Smartron tbook Flex

OS : Windows 10 64 Bit Version - 1909 10.0.18363

Processor : Intel® Core™ m3-7Y30 CPU @ 1.00GHz

My System's Touch Screen is not working, also the Biometric isn't working. Checked all the possible solutions in the community, none of them worked for me. Even tried getting driver update from Intel website, didn't work


-Checked the Device Manager - Have issues with

- Biometric Devices - Goodix Fingerprint SPI Device

- Human Interface Device - I2C HID Device


- Disable/Unistalling/ Update/ Scan for Hardware changes in both case didnt work.

- Did a sfc /scannow on cmd prompt -no issues

All possible checks done. Still not working

:)

 

biometric devices

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Enable Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default. However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates Windows Components Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics

Select enable option and click on Apply and
OK button.

Now, restart your computer and follow the instructions provided below.

After restarting the computer, I suggest you to disconnect and reconnect the fingerprint sensor device and check if the drivers are getting detected in Device Manager. If the issue still persist, follow method 2.

Method 2: Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

After installing the drivers in compatibility mode, follow the method 3 and check if you are able to get the sign in option with Biometric.

Method 3:

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

why did my HP pavillions touchscreen stop working

Hi Linda,

There are several troubleshooting steps that we can undergo to identify what's causing the issue on your touchscreen. If you're using a Surface, you'll find the troubleshooting steps in this
article. However, if you're using a different device, we suggest that you provide us the answers
to these questions:

• Were there any changes to your computer prior to the issue?
• What is the brand and model of your device?
• What do you mean by "touchscreen stop working"?
• When did you start experiencing the issue?

We're looking forward to your response.

 

Touchscreen stopped working -driver missing from laptop

Hi Julie,

There are several ways to resolve touchscreen issues such us updating the driver, installing available updates or downloading the driver from its manufacturer website. For us to isolate the issue, we would like to ask the following questions:

• What is the make and model of your device?
• What is the build and version of your Windows?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps given on this article:
What to try if your touchscreen doesn't work.

We will wait for your response.