Windows 10: Snapdragon Compatibility Issues, Mainly Printers

Below are the issues I'm having with my new Latitude 7455, which is equipped with the new Snapdragon X Elite processor. Most of my x64 programs have installed correctly, but there are a few quirks yet, especially the printers. -Windows cannot find any compatible ARM drivers for our office printers. Could you work on your compatibility layer to work with current Windows 11 printer drivers, as right now I can't print to any of our office printers and we have over 13 different printers!-Can't power on by WD19 docking station, even after firmware and driver updates -Couldn't install Chrome, Ente

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Compatibility of printer

Hello,

Thank you for posting your query on Microsoft Community.

With the issue description, I understand that after upgrading to Windows 10 operating system your computer is not detecting and installing the HP Printer. I will certainly help you in getting this fixed. I would appreciate if you could help me with more
information:

• Is this a wired printer or wireless printer?

I would like to tell you that you have to make sure that the printer is enabled in “devices and printer” by following below steps:

• Press “Windows key”, click on “Settings”
• Click on “Devices”, now click on “Printer & Scanners” in the left pane
• Click on “Devices and Printers”
• Right click on the printer and “Enable” it, Now try to use the printer.

There might be a possibility that while upgrading/installing Windows 10, printer drivers might get corrupt. Hence you are facing issues while printing. I would suggest you to follow the below methods and check if that helps:

Method 1:
Printer Troubleshooter

The built-in Printer Troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues while printing. I would suggest you to run this troubleshooter to check if there is any issue while printing. Refer
top these steps:

• Open Control Panel
• Click on Troubleshooting and select the view all option on the left pane.
• Click on Printer troubleshooter and follow the prompts.

Try method 2, if the issue persist

Method 2:
Uninstall and Reinstall the Printer's Driver

Step 1: Uninstall the Printer's Drivers

a. Press “Windows Logo” + “X” keys on the keyboard.

b. Click on “Device Manager” from that list.

c. Search for the Printer from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove
the corrupted drivers from the computer.

d. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2:
Update Driver Software from the Manufacturer’s website:

Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers available for the printer model and then install it by following the instructions given in the website.

Try method 3, if the issue persist

Method 3:
You may check the compatibility of the printer by following below mentioned link:

http://www.microsoft.com/en-us/windows/compatibility

If the printer is not compatible with the computer then follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer
and check if the issue persists

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

 

Wireless Printer Issue

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: Run Printer Troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with Printer. I would suggest you to run this troubleshooter to check if the issue is with your Printer. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Printer troubleshooter and.
  
• 
  Run the Hardware and devices troubleshooter.
  

I suggest you to Download the latest drivers from the manufacturer web site and install, if the issue persist install the available drivers in Compatibility mode and check if it helps.

Method 2: Install the drivers in Compatibility mode.

I would suggest you to install the latest available drivers on manufacturer's website in compatibility mode.

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

printer issue

Hi Sharon,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the method provided below and check if it helps.

Method 1: Run troubleshooter.

I suggest you to refer the following Microsoft helps article and check.

Fix printer problems

Fix printer connection and printing problems in Windows - Microsoft Support

If the issue still persist, I suggest you to download the printer drivers from the manufacturer’s website and install it on your computer
in compatibility mode and check.

Method 2:

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope it helps. Do let us know if the issue is resolved. For any further information, feel free to contact us.

Thank you.