Windows 10: Snapdragon Processor - Turning Camera On Crashes Microsoft Teams and Windows Camera App

Hello,We have tested a number of laptops with the new Snapdragon ARM processors, and we have had a couple of them experience a weird camera issue in which turning on the camera or managing the camera and previewing it via the Windows OS for the device crashes a platform or application attempting to use the camera. This issue has occurred on a Lenovo Carbon X1 laptop with a Snapdragon processor, and more recently, our new Copilot Surface laptops with a Snapdragon processor.My team and I have been unable to pinpoint why this issue is occurring and have tried probably every logical/fundamental tr

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Teams app camera does not work?

Hello Perelini Lameko-Masoe,

Welcome to Microsoft Community.



It seems that you are having an issue about Teams camera not working. That is very annoying. I will do my best to help you. Here are some of my suggestions:



If your camera isn’t working in Microsoft Teams, here are some troubleshooting steps you can try:

1. Check for Updates:
   
   • Make sure you have the latest Windows update or update installed.
     
   • In Teams, go to Settings and Check for updates.
     
2. Close Other Apps and Restart:
   
   • Close any other apps that might be using your camera (like Skype or FaceTime).
     
   • If you’re using an external camera, unplug it and plug it back in.
     
   • Restart your device; sometimes a simple reboot can resolve camera issues.
     
3. Make a Test Call:
   
   • Open Teams, click your profile picture, and go to Settings > Devices.
     
   • Under Audio Settings, select Make a test call.
     
   • Follow the instructions from Test Call Bot to check if your mic, speaker, and camera are working.
     
4. Check App Permissions:
   
   • On Windows, open Settings > Privacy & security > Camera.
     
   • Turn on Let apps access your camera and ensure Microsoft Teams (work or school) is allowed.
     
   • If already enabled, toggle it off and back on.
     
   • Restart your device after making changes.
     
5. Update Drivers:
   
   • If using an external webcam or if your camera isn’t working in Windows 10, check your drivers.
     
   • Follow step-by-step instructions for checking your Windows drivers.
     

I hope it can solve your problem.

Thank you for your patience and cooperation.



Best Regards,

William.S- MSFT

 

Windows 10 - Microsoft Teams - Software crashes/freezes when the Camera is enabled

Hello everybody,

Need some help please, Microsoft teams crashes/freezes when the inbuilt Camera on my Lenovo T470 is enabled, voice call works absolutely fine without any issues.

These are the troubleshooting steps I have taken so far

• Office Repair
• Reinstalled MS-Teams
• Security Settings - made sure that MS-Teams has access to the Camera
• Device Manager - Integrated camera - Checked if drivers needed updated
• Haven't connected an external camera as yet as i don't have one on me as of now .
• Windows 10 64bit - is up-to-date with all the software updates

Any troubleshooting tips would be much appreciated .

Thanks

 

Camera not working with Microsoft Teams

Hi

I'm trying to get my camera to work with Microsoft Teams without success. I've checked my laptop's privacy settings and allowed apps to access my camera. Under the 'Choose which Microsoft Store apps can access you camera" however, Microsoft Teams is not
listed. Can someone offer some advice please?

Much appreciated