Windows 10: So i have a problem since 2 days ago,i can"t hear any sound from my headphones High...

So i have a problem since 2 days ago,i can"t hear any sound from my headphones High Definition Audio Device, but my pc is recognizing the headphone jack and is on green

:)

 

no headphone sound

Hello,

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card. To help you resolve the issue, kindly answer the following questions:

• Have you tried updating the sound card driver?
• When did the issue start to happen?
• Were you able to hear sound from the headphones before?
• Have you tried performing some troubleshooting steps to resolve the discrepancy? If so, kindly provide the steps that you have done.

We look forward to your response.

 

No sound through headphones

Hello Sander,

Thank you for keeping us posted.

I certainly understand your concern and will try my best to help you.

I really appreciate all your efforts in trying to fix the issue.

In order to understand the issue more clearly, I would request you to provide me with the following information.

• 
  What is the make and model of the headphones?
  
• 
  Have you tried connecting the headphones to another jack or another computer and checked if they are working?
  

Make sure your headphones aren't plugged into the line out (headphone) jack of your sound card or computer (unless you want to be listening with headphones rather than speakers). When you plug in headphones, most computers
automatically cut the sound to the speakers. Ensure the headphone is fully and firmly inserted into the correct jack. Plug in the headphone and see if the same shows up in Device Manager.

I would suggest you to try the following methods and check if it helps.

Method 1:

Run inbuilt Hardware and Device troubleshooter and check if it works. Follow the steps given below.

Note:
If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or
hardware attached to your computer was installed correctly.

• 
  Press Windows Key +R, type
  Control Panel.
  
• 
  Type troubleshooting
  in the search bar, click on troubleshooting.
  
• 
  Click on Hardware and Sound, click on
  Hardware and Devices.
  
• 
  Follow the steps from the wizard to run the troubleshooter.
  

If issue persists, follow method 2.

Method 2:

Check with the volume settings. Please follow the steps given below and check if it helps.

• 
  Right click on the speaker icon in taskbar and select volume control options.
  
• 
  Put a check mark on "All devices currently playing sound".
  
• 
  Make sure you have "The default communication device unchecked".
  
• 
  Place a check mark on both speakers and headphones. Click Apply and OK.
  

If issue persists, follow method 3.

Method 3:

This happens when you have the speakers set to default. We need to set the headphones as default. Please follow the steps given below and check if it helps.

• 
  Perform the task mentioned below to set speakers as default.
  
• 
  Go to Start and click on control Panel.
  
• 
  Click in Sound, then a new window will open up.
  
• 
  In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
  
• 
  Now check if the headphone is listed there and right click on it and choose enable.
  
• 
  Highlight that headphone and click on "Set as Default".
  

Also try to install latest chipset drivers in the system and check if it helps.

The above steps holds good for Windows 10 as well.

Also, I would suggest you to refer to the suggestions provided by
“Preethu” replied on April 22, 2015 in the following Microsoft Community link and check if that helps.

http://answers.microsoft.com/en-us/...ndows-10/7c172f44-52bf-4263-8b59-789e8f6cb3ae

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.