Windows 10: So I upgraded an HP windows 8.1 pc to 10 and now when it turns on it’s just a black screen

I can see my mouse but no screen itself now.

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:)

 

My hp laptop screen goes black randomly

Hi afrozahmed1,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. What is the model of HP laptop you are using?
   
2. Does the black screen occur while using the PC or while restarting the machine?
   
3. Are you aware of any changes happened on the computer prior to the issue?
   
4. Which version of Windows you are using? (To check, type:winver in start menu and hit enter.)
   

I appreciate the time you have taken to resolve this issue. There can be many reasons for booting to a black screen.
These screens may appear with or without the mouse pointer.
The main causes are Problems with the driver for your display adapter or incompatible application.

I would suggest you to follow the steps mentioned in the article on
Troubleshoot black screen or blank
screen errors,
refer the section
I see a black or blank screen after signing in to Windows 10.

If that doesn’t help, I would also suggest you to go through the article provided by HP on
Troubleshooting Screen Issues (Windows 10, 8, 7),
refer the section No image on the screen, or the screen is blank.


Disclaimer: The article include the step of updating BIOS. Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems
that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

HP Laptop Black Screen on boot

i tried booting with a win 10 disc and the HP usb but still nothing....esc, f2, 10, 11 does nothing on boot

 

Black Screen after turning on the PC

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to see the screen of the PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
• What is the make and model of the PC?
• Do you get a black screen after login screen?
• Are you aware of any changes on the PC prior to this issue?
• When you say "everything turned on except for the screen" are you not getting display on the monitor?
• What happen, when you press Ctrl + Shift + Esc key from the keyboard?

Meanwhile, we would suggest you to perform these methods and check if that helps.

Method 1: If you are able to open
Task manager by pressing Ctrl + Shift + Esc key from the keyboard, then click on
File tab from the top and select Run new task. Now type
explorer.exe and check the box beside “Create this task with administrative privileges”

Method 2: Boot the PC to
safe mode from login screen,
then check if you are able to access the PC without any issues. If everything is fine in safe mode, then restart the PC to normal mode and check.



Method 3: If the computer is booting to black/blank screen, please follow
the suggestion from this article:
Troubleshoot black screen or blank screen errors



Regards,

Aditya Roy

Microsoft Community – Moderator