Windows 10: So my integrated camera is not working. whenever I try to turn it on, it shows a Lock. A...

My integrated webcam does not work when I try to turn it on, It show a lock instead. Can someone tell me a solution to this please?!*Moved from feedback.

:)

 

integrated camera not working

My integrated webcam for my Lenovo laptop is not working now. Was working last month. I have gone through all troubleshooting and uninstalled and reinstalled driver. Still no help. Anyone having this issue or have a suggestion? No external switch to turn on and off camera and camera light turns on but nothing.

 

Integrated Camera does not display color

Hi KBrownUNF, thank you for reaching out to us. My name is Jayson, an Independent Advisor for Microsoft Community and a user just like you. I'll be glad to assist you.

I understand that you have issue with your integrated laptop camera in greyscale. Might I suggest that you check this link, it is having a different issue with yours but the procedure to fix is just the same. I suggest you follow the steps listed.

https://answers.microsoft.com/en-us/windows/for...

Also if this is the first time that you are using the webcam, can you check maybe there is a sticker/plastic in front of the camera.

Let me know if this works and I'll be happy to help you to fix this.

 

Dell Latitude 5421 - Integrated Camera not Working

Hi,

This one is driving me nuts.

End user has a Dell Latitude 5421 integrated camera that is not working at all.

A Dell tech visited to replace the camera, but said it had the same issue, so thinks it's either a driver or an issue with the motherboard.

Before I have another technician visit to swap out hardware (user is already frustrated), I want to know if there is a driver or something obvious missing.. here is what I've tried:

• Updated BIOS to 1.12.0
  
• Updated Intel Serial IO Driver (Chipset) to 30.100.2104.1, A01
  

Checked device manager - Integrated Camera is not even in the list of available devices, however, I compared to my machine and could confirm that the users device, while it didn't have a camera, had these driver files available (these seems to be sitting under C:\WINDOWS\system32\drivers)

• ksthunk.sys
  
• SecureUSBVideo.dll
  
• usbvideo.sys
  
• WdmCompanionFilter.sys
  

There are no settings inside of Camera that are turned off, all seem to be turned on, despite having no actual working camera....

Current OS is 19042.1766 20H2.

Please - any ideas are welcome.