Windows 10: So win10 crashed my game as soon as I started a match and after purchasing in game items...

Log Name: Application
Source: Application Error
Date: 7/12/2018 6:40:09 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-SVOCV7A
Description:
Faulting application name: PVZ.Main_Win64_Retail.exe, version: 1.0.3.0, time stamp: 0x540f7b89
Faulting module name: PVZ.Main_Win64_Retail.exe, version: 1.0.3.0, time stamp: 0x540f7b89
Exception code: 0xc0000005
Fault offset: 0x00000000005152ec
Faulting process id: 0x30c
Faulting application start time: 0x01d41a404e6f7cc1
Faulting application path: C:\Program Files (x86)\Origin Games\Plants vs Zombies Garden Warfare\PVZ.Main_Win64_Retail.exe
Faulting module path: C:\Program Files (x86)\Origin Games\Plants vs Zombies Garden Warfare\PVZ.Main_Win64_Retail.exe
Report Id: 42b42e69-be99-4ddd-b74a-f5794fe55c8e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-07-13T00:40:09.867776600Z" />
<EventRecordID>1550</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-SVOCV7A</Computer>
<Security />
</System>
<EventData>
<Data>PVZ.Main_Win64_Retail.exe</Data>
<Data>1.0.3.0</Data>
<Data>540f7b89</Data>
<Data>PVZ.Main_Win64_Retail.exe</Data>
<Data>1.0.3.0</Data>
<Data>540f7b89</Data>
<Data>c0000005</Data>
<Data>00000000005152ec</Data>
<Data>30c</Data>
<Data>01d41a404e6f7cc1</Data>
<Data>C:\Program Files (x86)\Origin Games\Plants vs Zombies Garden Warfare\PVZ.Main_Win64_Retail.exe</Data>
<Data>C:\Program Files (x86)\Origin Games\Plants vs Zombies Garden Warfare\PVZ.Main_Win64_Retail.exe</Data>
<Data>42b42e69-be99-4ddd-b74a-f5794fe55c8e</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

:)

 

ASPHALT 8 GAME crashes as soon as it is opened

Hi Deepak,

Please reply to the questions mentioned below in order to assist you in a better way.

• Did you make any changes to the computer prior to the issue?
• Is the issue specific to a particular game?

Since the game is crashing, the first thing I would suggest is to reinstall the game and then check if it helps. I would also request you to place the computer in clean boot and then check if it helps.

Putting your system inClean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform
a Clean Boot.

https://support.microsoft.com/en-us/kb/929135

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting".

Please revert if the game still crashes.

Thank you.

 

purchased game

Hi,

To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

• Using your Microsoft account, sign in to the PC where you want to install your games.
• On the Start screen, select the Store icon.
• In the Store, select Games from the menu.
• Browse to and select the game you want to buy.

If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

Should you need further assistance, feel free to post anytime.

 

No purchase history of games after computer gets crashed on Windows 10

Hello Cathy,

We understand the inconvenience you have experienced. Let us know few things to analyze the issue.

• Are you talking about the games purchased through Windows Store?
• When you say "crashed", what troubleshooting steps did you try to fix the issue?
• Did you login with the Microsoft account that you have used to download the games?

Give us these details to assist you better.