Windows 10: Solitaire problems

I am switching from one computer to another. On the old computer, I run Windows 10 and play Microsoft solitaire. I have a premium subscription. On the new computer I run Windows 11. The Solitare shows the correct name and level. But it shows the deck in gray tones, no color, making it very difficult to play. And it does not link to my premium subscription. Please advise.

:)

 

Microsoft solitaire collection problem

Hi,

There are a lot of possible reasons why you are having this issue, one of the common reasons is corrupted statistics file on the account. To help you reset the statistics of your main account, we suggest
that you follow the steps below:

• First you need to close Microsoft Solitaire Collection.
• In Windows Explorer go to: C:\Users\<user name>\AppData\Local\Packages\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe\LocalState\UserData\Guest\Statistic\
  
• Rename Statistic.ark as old-Statistic.ark.
• Then try to run the Microsoft Solitaire Collection.

The statistics file will be deleted, and everything will be set back to 0.

Kindly update us with the results.

 

Solitaire Collection Stopped!

Hello Paul,

Welcome to Microsoft Community.

Sorry for the inconvenience.

Please let us know:

• 
  What all trouble shooting steps have you done?
  
• 
  Is the issue confined only with solitaire or with other online games as well?
  

Meanwhile I suggest you to follow the steps in the below article and check if it helps:

Please avoid the steps which you already done.

Fix problems with apps from Microsoft Store - Microsoft Support

Note: Steps applies to Windows 10 as well.

Please make sure that all the apps are updated.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Microsoft Solitaire app crashing

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to launch Microsoft Solitaire Collection and it crashes when you launch it, we will look into this for you. However, please reply with the following details to help you with the appropriate troubleshooting steps:

• What happens when you launch Microsoft Solitaire Collection?
  
• Do you read any error message when you launch the game? If yes, what is the error message?
  
• What troubleshooting steps have you tried so far?
  

In the meantime, I suggest you to refer the troubleshooting steps mentioned in the article

Fix problems with apps from Microsoft Store and see if that helps.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator