Windows 10: Some jpg files display is black

On my Win 10 PC I have quite a few jpg files which in the past would display properly, but now are black. Switching between apps Photos, Paint, Irfan, etc. does not solve the problem. How may I restore these photos and make them visible again?

:)

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

Troubleshoot black screen or blank screen errors

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Black screen after updating display drivers

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that after upgrading the graphics drivers, you are receiving a Black screen. I’ll certainly assist
you with the issue.



However, please let us know:

• 
  When exactly do you see a black screen?
  

• 
  Are you able to boot the computer to the login in screen?
  
• 
  What is the make and model of the computer?
  

I suggest you to try refreshing the graphics driver by using the key sequence
Windows logo key + Ctrl + Shift + B and see if that helps.



I would suggest you to try booting the computer into Safe Mode and try disabling the display driver. Refer
the article on Start
your PC in safe mode in Windows 10.



After booting the computer to Safe Mode, refer the steps mentioned below:

1. 
   Press
   Windows logo key + X, and select Device Manager.
   
2. 
   Expand
   Display Adapters.
   
3. 
   Right click on the
   Display driver and select Disable device.
   
4. 
   Restart the computer.
   

If this allows you to boot the computer to normal mode, try uninstalling the driver.
To do this, refer the steps mentioned below:

1. 
   Press
   Windows logo key + X, and select Device Manager.
   
2. 
   Expand
   Display Adapters.
   
3. 
   Right click on the
   Display driver and select Uninstall.
   
4. 
   Restart the computer.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

black border on display after installing windows 10

Hi,

Thank you for posting in Microsoft Community.

I suggest you to update the graphics card drivers/display drivers from manufacturer website and check if it resolves the issue.

• 
  Open Device Manager
  
• 
  Expand ‘Display Adapter’.
  
• 
  Locate the Mice and other pointing drivers.
  
• 
  Right-click on the display card listed and click on ‘Update Driver Software’
  
  If issue still persists, I would suggest you to install the drivers in compatibility mode and check if it works.
  
  Follow the steps provided below to install the drivers in compatibility mode:
  

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Thanks.